The Road to Empathy
You can teach technical skills, but you can’t give someone a heart. It’s easy to say, “Hire for empathy,” but to do so quickly, and at scale is hard to execute. So, how can you teach empathy? Professor Google defines empathy as the ability to understand and share the...
Join us for our Webinar Week Series: Customer Engagement From Crisis to Opportunity: Reimagining the Customer Experience
Presentations by Neil Crane Vice President of Product & Technology Cicero Inc. Plus thought leaders from Genesys, ServiceNow and SurveyMonkey Frost & Sullivan is excited to announce the fourth installment of our ongoing live webinar presentations: Webinar...
Webinar on Demand:
The Future of Customer Engagement
Five Essential Skills for CX Leaders
The work of the customer experience leader is infinitely complex. We must be capable of telling compelling stories through a combination of the empirical and the theoretical, be fluent in the language of every organizational function, and be masters of change...