HEADLINER VIDEO – How Did I Get Here in the First Place? Remembering Your Customer Passion and Purpose By John McCahan | Jan 17, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog | 0 comments ← Previous Post INSIGHTS AND IDEAS ROUNDUP – The Great Take-Away: Implementing the Best, Brightest and Boldest Ideas from the 20th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange Next Post → ASK THE EXPERTS! Panel Discussion – Do This, Not That: How We’re Using AI and How It’s Working Out You may also like CASE STUDY: Determining Strategic Priorities and Tech Investments for Measurable ROI If the Metric Improved 20%, Would the Customer Notice? Co-Creating with Customers and Employees to Solve Core Customer Pain Points