Who Should Lead Customer Experience (CX)? By Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Jan 9, 2020 | CX Blog | 0 comments ← Previous Post The Power of Turning a Customer Experience into a Positive Memory Next Post → The Five Cs of True Omnichannel Experiences You may also like Three Skill Sets Leaders Need to Prioritize Today An Excerpt from the 18th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange Chronicles The Three Shifts of Customer Leadership Submit a Comment Cancel replyYou must be logged in to post a comment.
