Who Should Lead Customer Experience (CX)? By Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Jan 9, 2020 | CX Blog | 0 comments ← Previous Post The Power of Turning a Customer Experience into a Positive Memory Next Post → The Five Cs of True Omnichannel Experiences You may also like CASE STUDY: Determining Strategic Priorities and Tech Investments for Measurable ROI If the Metric Improved 20%, Would the Customer Notice? Co-Creating with Customers and Employees to Solve Core Customer Pain Points