Who Should Lead Customer Experience (CX)? By Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Jan 9, 2020 | CX Blog | 0 comments ← Previous Post The Power of Turning a Customer Experience into a Positive Memory Next Post → The Five Cs of True Omnichannel Experiences You may also like Hyper-Personalization: Crafting Tailored Experiences for the Modern Consumer “Customer for Life” Is an Architecture, Not an Ambition From Personalization to Autonomous Action: Securing AI Driven Customer Experience