Who Should Lead Customer Experience (CX)? By Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Jan 9, 2020 | CX Blog | 0 comments ← Previous Post The Power of Turning a Customer Experience into a Positive Memory Next Post → The Five Cs of True Omnichannel Experiences You may also like GenAI: The Next Step Transforming Expectations: The Influence of Generational Dynamics Competing on Employee Experience Submit a Comment Cancel replyYou must be logged in to post a comment.