Who Should Lead Customer Experience (CX)? By Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Jan 9, 2020 | CX Blog | 0 comments ← Previous Post The Power of Turning a Customer Experience into a Positive Memory Next Post → The Five Cs of True Omnichannel Experiences You may also like HEADLINER VIDEO – Leadership Transitions: Growing and Developing Your Rising Stars Harnessing Data and Analytics for Strategic Advantage CX Leaders Navigate Disruption in a New Era of Customer Contact
