Who Should Lead Customer Experience (CX)? By Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Jan 9, 2020 | CX Blog | 0 comments ← Previous Post The Power of Turning a Customer Experience into a Positive Memory Next Post → The Five Cs of True Omnichannel Experiences You may also like Your Next Customer May Not Visit Your Website When Did You Stop Caring? The Call to Reignite Humanity in a World Obsessed with Efficiency Unlocking Competitive Advantage: The Strategic Power of Enterprise Customer Intelligence