2024 FEATURED SPONSORS
8×8
8×8, Inc. is the trusted provider of secure and reliable cloud-based unified communications and virtual contact center solutions to organizations around the globe. 8×8’s cloud solutions replace traditional on-premise PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative.
Acquire BPO
Acquire BPO is an award-winning global outsourcer with offices in Australia, the United States, Dominican Republic and the Philippines. With 9,500+ staff, 14 locations and 17-years’ experience, we deliver automated, intelligent contact center and back-office services. We are an International Gold Stevie® Award winner for Most Valuable Employer in 2023 and proudly on IAOP’s® world’s best outsourcing providers’ list.
Alta Resources
Alta Resources is a customer service and sales contact center provider (BPO) representing some of the world’s most recognizable and fastest-growing brands. We have the expertise and experience necessary to deliver seamless brand experiences and a genuine passion for our people and our clients’ brands. There’s no BPO quite like us.
AmplifAI
AmplifAI is the AI-Driven Performance Enablement Platform for employee-centric workforces and applies data science to make frontline teams better. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people – helping hybrid teams maximize business outcomes, boost productivity, and improve engagement.
Coveo
Coveo powers unified experiences while reducing costs with the market-leading AI-powered relevance platform. We deliver personalized & contextual intelligence along the entire customer journey through search, recommendation, and GenerativeAI capabilities. Coveo’s API-first platform is cloud-native SaaS, multi-tenant and headless. Coveo empowers service and CX leaders in FS, software, telecom & more.
IA Solutions
IA Solutions is a family-owned contact center with a rich 50-year history of innovation in the after-hours support and BPO sectors. Our mission is to enable our partners to achieve unprecedented levels of customer service and sales with our unrivaled omni-channel capabilities, which provide value through increased efficiency, reduced costs, and enhanced customer experiences.
Interactions
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, optichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world.
KomBea
Building on 25 years of delivering billions of engineered customer-service calls, KomBea now delivers the next level of customer service with Conversational AI. KomBea enables businesses to transition from human agents to partially or fully automated phone conversations as natural as speaking with a live agent.
Pentafon
Pentafon, a trailblazer in Mexico and Latam’s Contact Center in the CX sector that empowers businesses to delight their customers. They orchestrate an unrivaled, seamless omnichannel experience leveraging cutting-edge technology, high security standards & all the required certifications to deliver a unique cost-benefit next door solution. Choose Pentafon – where customer satisfaction meets innovation.
ProcedureFlow
A Knowledge Management software uniquely designed for the modern workplace. ProcedureFlow simplifies the way employees navigate organizational processes to accelerate proficiency. Create a single source of truth for company processes and improve the way you create, organize, update, share, and track procedures. Helping you boost employee confidence from day one.