PREVIOUS SPONSORS
Acquire BPO
Acquire BPO is an award-winning global outsourcer with offices in Australia, the United States, Dominican Republic and the Philippines. With 9,500+ staff, 13 locations and 17-years’ experience, we deliver automated, intelligent contact center and back-office services. We’re proudly on IAOP’s® world’s best outsourcing providers’ list and Stevie’s Most Innovative Company of the Year.
Alta Resources
Alta Resources is a customer service and sales contact center provider (BPO) representing some of the world’s most recognizable and fastest-growing brands. We have the expertise and experience necessary to deliver seamless brand experiences and a genuine passion for our people and our clients’ brands. There’s no BPO quite like us.
AmplifAI
AmplifAI is the AI-Driven Performance Enablement Platform for employee-centric workforces and applies data science to make frontline teams better. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people – helping hybrid teams maximize business outcomes, boost productivity, and improve engagement.
ASAPP
ASAPP is a research-based artificial intelligence cloud provider committed to solving how enterprises and their customers engage. ASAPP creates state-of-the-art AI technology that covers all facets of the contact center. Leading businesses rely on ASAPP’s AI Cloud applications and services to multiply Agent productivity, operationalize real-time intelligence, and delight customers.
Coveo
Coveo powers unified experiences while reducing costs with the market-leading AI-powered relevance platform. We deliver personalized & contextual intelligence along the entire customer journey through search, recommendation, and GenerativeAI capabilities. Coveo’s API-first platform is cloud-native SaaS, multi-tenant and headless. Coveo empowers service and CX leaders in FS, software, telecom & more.
Genesys
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale.
HGS
HGS is a digital CX company that provides the experts and technologies to make each customer interaction prompt, personal, and positive. With over 20,000 employees across 35 delivery centers in 8 countries, HGS helps businesses continually transform, optimize, and grow. Visit our website to learn how we champion every moment.
IA Solutions
IA Solutions is a family-owned contact center with a rich 50-year history of innovation in the after-hours support and BPO sectors. Our mission is to enable our partners to achieve unprecedented levels of customer service and sales with our unrivaled omni-channel capabilities, which provide value through increased efficiency, reduced costs, and enhanced customer experiences.
Interactions
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, optichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide.
Intradiem
Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Our patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams.
LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
Outsource Consultants
Are you looking for a new outsource provider? Outsource Consultants can eliminate your hiring and attrition challenges by matching you with a top-performing BPO that’s ready to onboard and scale. We’re not a call center, we’re a team of global outsourcing experts who help leading brands find the right fit BPO partner – at no charge!
Pentafon
Pentafon, a trailblazer in Mexico and Latam’s Contact Center in the CX sector that empowers businesses to delight their customers. They orchestrate an unrivaled, seamless omnichannel experience leveraging cutting-edge technology, high security standards & all the required certifications to deliver a unique cost-benefit next door solution. Choose Pentafon – where customer satisfaction meets innovation.
PolyAI
PolyAI builds enterprise conversational assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.
ProcedureFlow
A Knowledge Management software uniquely designed for the modern workplace. ProcedureFlow simplifies the way employees navigate organizational processes to accelerate proficiency. Create a single source of truth for company processes and improve the way you create, organize, update, share, and track procedures. Helping you boost employee confidence from day one.
Replicant
Replicant’s AI platform offers 24/7 customer support through natural conversations across various digital channels, scaling up or down instantly and handling millions of interactions monthly. It enhances existing technology and provides companies with higher customer satisfaction, lower operational costs, elastic contact center capacity, and deeper insights. Replicant uses pre-built conversational components for end-to-end resolution and offers actionable data and context to agents.
RingCentral
RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact center. RingCentral empowers customers with AI-powered conversation intelligence, which unlocks insights from interaction data to accelerate business outcomes.
Support Services Group
Support Services Group is a Global Omnichannel service provider, integrating digital business solutions that continue to grow revenues and deliver top-shelf CX for our clients. Partnering with our clients to craft tailored SOLUTIONS that leverage our great PEOPLE and TECHNOLOGY ensuring success. See us for how we can help you!
Thrio
Our cloud contact center platform keeps you at the heart of the right conversations and the right experiences, every time. Achieve friction-free sales and service with our hybrid CCaaS/CPaaS/UCaaS platform. Deploy powerful automation that makes agents’ jobs easier and quicker, with more personalized service for every customer journey.
Upland Software
Upland Software is a technology company specializing in Products, Services, and Solutions that promote exceptional customer experience, employee excellence, and increased profitability. Our products for contact centers are designed to make your agents’ lives easier so they can focus on solving your customers’ problems faster. Need to supercharge your contact center? We’ve got you covered.
Zenarate
Develop top-performing agents through AI Simulation Training. Zenarate AI Coach is the “flight simulator” for customer and prospect engagement where agents in training are immersed in life-like Conversation, Screen, and Chat Simulations to master high-impact topics they will face with live customers and prospects.