FEATURED SPONSORS
Balto Software
Balto is the AI workforce for the contact center — one platform for Agent Assist, QA, Compliance, Coaching, Notes, and Insights. Protect revenue, reduce compliance risk, and improve CX at every level of your organization. 500M+ conversations guided, 300+ customers, and 500+ five-star G2 reviews.
DATAMARK
DATAMARK is a global BPO that serves as the operational engine behind modern customer experience. Combining skilled talent with intelligent automation, we help organizations manage complex customer interactions at scale. With 4,600+ employees across the U.S., Mexico, and India, DATAMARK supports enterprise CX operations with practical solutions that align technology, people, and process. As the CX technology landscape grows more crowded, we help leaders move beyond hype to make confident, outcome-driven decisions. Backed by 35+ years of experience and long-standing partnerships, we help brands implement CX strategies that deliver measurable impact and sustainable growth.
Nextiva
Nextiva is an AI-powered customer experience platform that helps businesses manage and improve every customer interaction. It brings conversations, teams, and customer data together across voice, messaging, chat, and digital channels in one unified system. By turning every interaction into insight, Nextiva enables businesses to move from fragmented conversations to intelligent customer operations and deliver better outcomes at every moment.
PolyAI
PolyAI builds the world’s most lifelike enterprise voice agents for customer service and support. Our voice AI platform helps companies like FedEx, Marriott, Allstate and Unicredit automate the work of thousands of customer service representatives and provide superhuman customer experience at scale. The company has raised $120m from investors.
Reddy
Reddy is an AI-powered coaching platform that redefines how customer experience (CX) agents learn and improve. Our founders were ed-tech experts before starting Reddy in 2023, with a focus since day one on CX classrooms. Using advanced simulations, live coaching, and automated QA, Reddy allows agents to grow more confident and proficient in a fraction of the time. Agents practice complex customer interactions in a safe sandbox — building skills before ever speaking with a real customer.
SoundHound AI
SoundHound AI (Nasdaq: SOUN) is a voice and agentic AI company that helps businesses deliver natural, conversational experiences across digital and physical channels. Its agentic platform, OASYS, orchestrates AI agents to handle transactions, tasks, and workflows for customers and employees. Backed by 400+ patents, SoundHound powers billions of interactions annually.
