Customer Contact West

2025 FEATURED SPONSORS

Learn More About Sponsorship

AmplifAI

AmplifAI is the #1 AI-enabled platform for performance and CX management—built specifically for contact centers. We unify data into a single performance view and deliver role-specific insights and AI-driven actions to CX and service teams. From Auto QA to AI-enabled coaching, 10,000+ teams rely on AmplifAI to drive results.

ConvergedHub

ConvergedHub is an Agentic AI platform that moves beyond conversations to real outcomes. By autonomously understanding, planning, and executing tasks, it blends voice, visual, and contextual data into multi-modal, goal-driven experiences. ConvergedHub empowers businesses with intelligent AI agents that adapt in real time — automating workflows, optimizing support, and driving customer engagement.

Datamark

DATAMARK is a global BPO with 4,600+ employees across the U.S., Mexico, and India. With 35+ years of experience and partnerships averaging 15 years, we power your brand’s evolution—from Tier 1 support to AI-driven EDI annotation—combining human expertise with next-gen tech to enable tomorrow’s contact center, today.

Foundever

Foundever delivers customer experience (CX) solutions for 800+ leading brands, managing 9 million daily interactions in 60+ languages. With 150,000 associates across 45 countries, we combine technology, talent, and strategy to help businesses optimize operations and create seamless, impactful customer journeys.

Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world.

Nextiva

Nextiva powers a million users with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with customers. Nextiva’s commitment to Amazing Service® is the cornerstone of its success. Nextiva was established in 2008 and is headquartered in Arizona.

PolyAI

PolyAI builds the world’s most lifelike enterprise voice agents for customer service and support. Our voice AI platform helps companies like FedEx, Marriott, Allstate and Unicredit automate the work of thousands of customer service representatives and provide superhuman customer experience at scale. The company has raised $120m from investors.

Procedureflow

Procedureflow simplifies knowledge management by turning complex processes into easy-to-follow visual guides that remain accurate, collaborative, and compliant. With a strategic knowledge governance framework and task automation, businesses can deliver trusted knowledge to employees and AI – helping them provide efficient, high-quality customer service and reduce risk across operations.

SparkCX

SparkCX turns conversations into actionable insight for contact center executives, supervisors and agents. Ditch unreliable 1% call sampling. PulseCX, powered by the leading generative AI LLM, analyzes every conversation, enabling authentic customer connections. Experience true Conversational Intelligence. Know your customers. All of them. All the time.

0
    0
    Your Cart
    Your cart is emptyReturn to Shop
    Continue Shopping
    X