FEATURED SPONSORS
Balto Software
Balto is the AI workforce for the contact center — one platform for Agent Assist, QA, Compliance, Coaching, Notes, and Insights. Protect revenue, reduce compliance risk, and improve CX at every level of your organization. 500M+ conversations guided, 300+ customers, and 500+ five-star G2 reviews.
DATAMARK
For more than 35 years, DATAMARK has helped mid-sized and enterprise organizations deliver more human customer experiences through dependable customer care, streamlined back-office operations, and practical AI solutions. With 4,600 employees across the U.S., India, and Mexico, DATAMARK combines global scale with a people-first approach. Its AI-powered Nexus ecosystem brings together agent assist, workflow automation, analytics, performance management, and customer experience tools to improve efficiency, service quality, and operational visibility—helping organizations work smarter while delivering faster, more personalized customer experiences.
Nextiva
Nextiva is an AI-powered customer experience platform that helps businesses manage and improve every customer interaction. It brings conversations, teams, and customer data together across voice, messaging, chat, and digital channels in one unified system. By turning every interaction into insight, Nextiva enables businesses to move from fragmented conversations to intelligent customer operations and deliver better outcomes at every moment.
PolyAI
PolyAI builds the world’s most lifelike enterprise voice agents for customer service and support. Our voice AI platform helps companies like FedEx, Marriott, Allstate and Unicredit automate the work of thousands of customer service representatives and provide superhuman customer experience at scale. The company has raised $120m from investors.
Reddy
Reddy is an AI-powered coaching platform that redefines how customer experience (CX) agents learn and improve. Our founders were ed-tech experts before starting Reddy in 2023, with a focus since day one on CX classrooms. Using advanced simulations, live coaching, and automated QA, Reddy allows agents to grow more confident and proficient in a fraction of the time. Agents practice complex customer interactions in a safe sandbox — building skills before ever speaking with a real customer.
SoundHound AI
SoundHound AI (Nasdaq: SOUN) is a voice and agentic AI company that helps businesses deliver natural, conversational experiences across digital and physical channels. Its agentic platform, OASYS, orchestrates AI agents to handle transactions, tasks, and workflows for customers and employees. Backed by 400+ patents, SoundHound powers billions of interactions annually.
