FEATURED SPONSORS
Acquire BPO
Acquire BPO is an award-winning global outsourcer with offices in Australia, the United States, Dominican Republic and the Philippines. With 9,500+ staff, 13 locations and 17-years’ experience, we deliver automated, intelligent contact center and back-office services. We’re proudly on IAOP’s® world’s best outsourcing providers’ list and Stevie’s Most Innovative Company of the Year.
Alta Resources
Alta Resources is a customer service and sales contact center provider (BPO) representing some of the world’s most recognizable and fastest-growing brands. We have the expertise and experience necessary to deliver seamless brand experiences and a genuine passion for our people and our clients’ brands. There’s no BPO quite like us.
AmplifAI
AmplifAI is the AI-Driven Performance Enablement Platform for employee-centric workforces and applies data science to make frontline teams better. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people – helping hybrid teams maximize business outcomes, boost productivity, and improve engagement.
Cresta
Cresta makes business more productive by using Expertise AI to help sales and service teams unlock their full potential. Cresta uncovers expert behaviors from customer conversations and amplifies them with real-time assistance and coaching. Cresta optimizes customer conversations as they take place, allowing businesses to put insights into action and close performance gaps.
Genesys
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale.
IA Solutions
IA Solutions is a family-owned contact center with a rich 50-year history of innovation in the after-hours support and BPO sectors. Our mission is to enable our partners to achieve unprecedented levels of customer service and sales with our unrivaled omni-channel capabilities, which provide value through increased efficiency, reduced costs, and enhanced customer experiences.
Interactions
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world.
Outsource Consultants
Are you looking for a new outsource provider? Outsource Consultants can eliminate your hiring and attrition challenges by matching you with a top-performing BPO that’s ready to onboard and scale. We’re not a call center, we’re a team of global outsourcing experts who help leading brands find the right fit BPO partner – at no charge!
ProcedureFlow
A Knowledge Management software uniquely designed for the modern workplace. ProcedureFlow simplifies the way employees navigate organizational processes to accelerate proficiency. Create a single source of truth for company processes and improve the way you create, organize, update, share, and track procedures. Helping you boost employee confidence from day one.
Support Services Group
Support Services Group is a Global Omnichannel service provider, integrating digital business solutions that continue to grow revenues and deliver top-shelf CX for our clients. Partnering with our clients to craft tailored SOLUTIONS that leverage our great PEOPLE and TECHNOLOGY ensuring success. See us for how we can help you!
Thrio
Our cloud contact center platform keeps you at the heart of the right conversations and the right experiences, every time. Achieve friction-free sales and service with our hybrid CCaaS/CPaaS/UCaaS platform. Deploy powerful automation that makes agents’ jobs easier and quicker, with more personalized service for every customer journey.
Zenarate
Develop top-performing agents through Simulation Training. Zenarate AI Coach is the “flight simulator” for customer and prospect engagement where agents in training are immersed in life-like Voice, Screen, and Chat Simulations to master high-impact topics they will face with live customers and prospects.