2024 FEATURED SPONSORS
8×8
8×8, Inc. is the trusted provider of secure and reliable cloud-based unified communications and virtual contact center solutions to organizations around the globe. 8×8’s cloud solutions replace traditional on-premise PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative.
Acquire BPO
Acquire BPO, founded in 2005, offers customer contact and BPO solutions globally, employing 9,500+ professionals across 14 locations. Serving diverse industries like telecommunications and finance, they optimize costs and improve productivity through customer service, sales, technical support, and back-office functions. They prioritize safety, flexibility, innovation, and client-centric solutions.
Alta Resources
Alta Resources is a customer service and sales contact center provider (BPO) representing some of the world’s most recognizable and fastest-growing brands. We have the expertise and experience necessary to deliver seamless brand experiences and a genuine passion for our people and our clients’ brands. There’s no BPO quite like us.
AmplifAI
AmplifAI is the AI-Driven Performance Enablement Platform for employee-centric workforces and applies data science to make frontline teams better. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people – helping hybrid teams maximize business outcomes, boost productivity, and improve engagement.
Coveo
Coveo powers unified experiences while reducing costs with the market-leading AI-powered relevance platform. We deliver personalized & contextual intelligence along the entire customer journey through search, recommendation, and GenerativeAI capabilities. Coveo’s API-first platform is cloud-native SaaS, multi-tenant and headless. Coveo empowers service and CX leaders in FS, software, telecom & more.
IA Solutions
IA Solutions is a family-owned contact center with a rich 50-year history of innovation in the after-hours support and BPO sectors. Our mission is to enable our partners to achieve unprecedented levels of customer service and sales with our unrivaled omni-channel capabilities, which provide value through increased efficiency, reduced costs, and enhanced customer experiences.
Interactions
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world.
KomBea
Building on 25 years of delivering billions of engineered customer-service calls, KomBea now delivers the next level of customer service with Conversational AI. KomBea enables businesses to transition from human agents to partially or fully automated phone conversations as natural as speaking with a live agent.
Liveops
Liveops, virtual contact center, solves enterprise customer experience challenges by offering an agile, skilled workforce. This Virtual Flex model reimagines agent engagement and scheduling that attracts a better agent profile equipped to meet the fluctuations in contact volume at scale.. Liveops exists to improve the lives of agents, our clients and employees.
Nextiva
Nextiva powers a million users with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with customers. Nextiva’s commitment to Amazing Service® is the cornerstone of its success. Nextiva was established in 2008 and is headquartered in Arizona.
Pentafon
Pentafon, a trailblazer in Mexico and Latam’s Contact Center in the CX sector that empowers businesses to delight their customers. They orchestrate an unrivaled, seamless omnichannel experience leveraging cutting-edge technology, high security standards & all the required certifications to deliver a unique cost-benefit next door solution. Choose Pentafon – where customer satisfaction meets innovation.
PolyAI
PolyAI builds the world’s most lifelike enterprise voice agents for customer service and support. Our voice AI platform helps companies like FedEx, Marriott, Allstate and Unicredit automate the work of thousands of customer service representatives and provide superhuman customer experience at scale. The company has raised $120m from investors.
ProcedureFlow
ProcedureFlow simplifies knowledge management by turning complex processes into easy-to-follow visual guides that remain accurate, collaborative, and compliant. They help organizations deliver trusted knowledge that scales and drives operational efficiencies. Give your team a unified source of truth they can navigate with confidence and count on to deliver exceptional service.
Upland Software
Upland Software is a leader in cloud-based tools for digital transformation. Upland’s contact center suite of products are designed to make your agents’ lives easier so they can focus on solving your customers’ problems. From delivering knowledge at the time of need or a CTI to ignite agent efficiency, Upland has you covered with Panviva, RightAnswers, and InGenius.