Visionary Headliners, Rockstars
and Fab Facilitators

​Powerhouse keynoter, Rutgers Business School Instructor, and Corporate Trainer Christina “CK” Kerley has guided scores of Fortune 500s—and thousands of executives—through 25 years of digital disruptions, revolutions, and reinventions. She’s currently focused on: AI, The Tech Megatrends, and whatever’s coming next. More info at: https://allthingsCK.com

John joined FTD in 2019 and was brought in to lead service transformation post-bankruptcy. He brings a broad range of customer centric Contact Center and CX strategic leadership, attained in various industries including; banking, logistics, manufacturing, business services, and retail. He has led customer service transformations for both public and privately held companies. Prior to FTD, John held leadership positions at Avon, Milacron, Fifth Third Bank, Target, and Equifax. John was a paratrooper and served 8 years in the US Army as a Captain on humanitarian and combat missions. Recently, he was named to the “100 Leaders Transforming Customer Experience”.

Chad has over 25 years of experience in the contact center industry, excelling in developing and managing high-performing teams. His deep knowledge of efficient customer service strategies and innovative technologies has consistently increased customer satisfaction and operational efficiency. Chad’s dedication to continuous improvement and exceptional results makes him a trusted expert in contact center management.

Jennifer is the System Director of Consumer Experience Initiatives for Memorial Hermann, the largest non-profit health system in Houston with more than 36,000 employees and affiliated providers. In this position, Jennifer drives change at a system level, connecting the dots between otherwise siloed teams to create personalized, memorable experiences for patients and staff. With more than 15 years of healthcare leadership experience, Jennifer’s current focus is leading the system through a moments that matter strategy to drive improved, frictionless experiences for all consumers during the key interactions in their health journey.

As Chief Client Experience Officer, Scott Campbell leads American National’s service center operations, UX/UI practice, client insights program and the company’s strategic innovation efforts. With 25 years of experience, he brings a passion for driving client satisfaction and brand growth through outstanding experiences.

Jason is a transformational leader and customer service practitioner, having built contact centers and their operations from scratch to scale. He focuses on building processes and best practices from a foundation of continuous ongoing improvement by pushing teams to deliver “best in the world” outcomes, while identifying opportunities to innovate by leveraging new and dynamic technology.

Building teams that improve the lives of their customers is a passion for Clancey. As a Certified HDI Support Center Director, Clancey has the understanding and experience for what it takes to provide meaningful customer experiences. One of his strengths is his deep understanding of small contact center (<100 agents) operations.

Carl is currently Vice President of Operations at Safe-Guard Products International and has over 20 years of experience as a Global Operations and Customer Experience Executive. He has been an integral part of business growth using best-in-market strategies and has a proven track record of business transformation and technology enablement to drive efficiencies and service delivery. Carl’s successful career has spanned several industries including F&I, Food & Beverage, Healthcare, Shipping & Logistics, Financial Services, and Telecommunications.

Jeff has dedicated his IT career to bringing known and unknown technology and product capabilities to his Customers. It is his goal to align the organizations goals and visions with his products to create the best possible Customer experience. It is a journey. Sometimes there can be turbulence and delays. At the end of the day we all strive to be better than what we were yesterday and to leave our Customers smiling.

With over 30 years in the high-tech sector, Jerry has passionately transformed customer care organizations globally, an obsession evident from pivotal leadership roles at McAfee, Intel, Airbnb, OfferUp, and Turo. Deeply invested in optimizing customer journeys, Jerry focuses on amplifying productivity and profitability, especially within startups and high-growth companies. Beyond building top-tier teams that prioritize culture and collaboration, Jerry is an innovator who has set new standards in holistic customer experience.

Ben is a dedicated and accomplished professional with over 20 years of experience in service management. Currently at PlayStation, Ben directs highly skilled teams in the Network Operations Center, where they implement cutting-edge monitoring tools and manage critical services. The work is characterized by a relentless pursuit of operational excellence and customer-focused solutions. This dedication not only enhances the user experience but also reflects their core value of driving industry standards ever-forward.

Tisa’s work experience has given her the opportunity to engage in several areas of communications—from public relations to customer care and digital marketing, working for major brands like Delta, CBS, and Accenture. As Director of Social Response for AARP, the nation’s largest nonprofit whose mission is to empower people to choose how they live as they age, Tisa leads the team that forges the ongoing social care strategies, processes, and official responses to members and non-members as they interact with AARP’s digital content.

With a career spanning over two decades in the BPO industry, Matthew brings a wealth of experience and insight to the forefront of customer experience innovation. Matthew is responsible for driving strategy, streamlining operations, and maximizing performance in global HR processes, compliance, and workforce management. His expertise lies in transforming traditional customer service models into dynamic, AI-driven experiences. Matthew has a proven track record of providing invaluable insights and actionable strategies to elevate customer experience to unprecedented levels.

Art has held leadership positions with global firms and their call/BPO centers worldwide for the past thirty-five years. Currently, he is the president and CEO of a company he founded. Art has worked for 20+ years developing and marketing tools that blend human intelligence and automation to improve call center phone interactions.

Passionate about the role of technology in delivering world-class customer experiences (CX), Abhinandan has been at the cutting edge of digital CX design for more than 25 years. Having enabled hundreds of companies from telecom operators and best-loved retail brands to insurance and healthcare providers to unlock the potential of digital transformation, today Abhinandan is focused on the opportunity technology presents to improve the contact center agent experience to drive employee engagement and deliver a superior CX.

Jaclyn is a CX leader specializing in onboarding, digital adoption, and change management strategies within Contact Centers. Passionate about employee empowerment and driving sustainable results, her expertise lies in identifying potential roadblocks, managing stakeholders, and implementing effective communication plans to drive successful software implementations.

Sean is a strategic visionary dedicated to elevating large organizations by harnessing the synergy of AI, people, and processes. Sean believes that people are at the heart of every successful transformation, and that tomorrow’s great transformation will be driven by those augmented by the right technology.

Matt, a seasoned CIO in the BPO space, demystifies the world of AI with clarity and insight. His pragmatic and approachable style, along with his ability to simplify complex technology concepts makes him a welcome voice in learning how to apply innovation to your own organization.

Amit has more than 20 years of experience in the CX industry, having steered growth programs for some of the largest BPOs in the world. His experience includes the design of products and services to ensure CX organizations remain impactful today and adapt for tomorrow.

As an industry veteran with 20 years of experience in steering contact center operations, Ian’s leadership as COO of Insta Answer has been instrumental in incorporating service focused technology to drive improved customer engagement. He is committed to helping brands reach their CX goals and is recognized for his ability to build truly bespoke programs across diverse industries.