Visionary Headliners, Rockstars
and Fab Facilitators

Interested in Becoming or Nominating a Speaker?



Christina Kerley

CK Kerley

Keynoter, Futurist & Instructor – Rutgers Business School

​Powerhouse keynoter, Rutgers Business School Instructor, and Corporate Trainer Christina “CK” Kerley has guided scores of Fortune 500s—and thousands of executives—through 25 years of digital disruptions, revolutions, and reinventions. She’s currently focused on: AI, The Future Web, and Immersive Media. More info at:

David Weisman

David Weisman, Ph.D., CPXP, FPCC

Chief Experience Officer
NYC Health + Hospitals / Queens

David has spent the majority of his 20-year career in customer/care experience. He has a unique set of skills that have allowed him to create a culture of empathy focused on customer experience and exceed the expectations of all his customers, including patients and their loved ones, employees, and the community.

Rockstar Insights

Natalie Beckerman

Natalie Beckerman

Senior Vice President, Global Call Center Operations
Leaf Home

Described as a disruptor in the customer experience and customer contact space, Natalie Beckerman has run top tier, large scale operations driving transformation and strategy, while conquering operational and service excellence across the USA, UK and EMEA. She is known to build new business, increase revenue and turn around performance, while at the same time reenergizing and invigorating businesses and leaders. Natalie has done this in the telecommunications/mobile, Home Services and Fintech/Financial services industries.

Francoise Benoit-Betters

Francoise Benoit-Betters

Vice President, Merchant Services
First American by Deluxe

With over 19 years of Merchant Service experience, Francoise has an extensive knowledge of the credit card processing industry by providing 5-star quality support to over 160,000 merchants. Customer support is essential for cultivating successful, lasting partnerships, and First American by Deluxe’s hard-earned reputation is rooted in care with our highly trained, in-house customer support, installation, PCI compliance and Retention representatives capable and empowered to resolve issues for Partners and Merchants. Included in supporting our merchants, Francoise leads the in-house Deployment facility with 6-12 months of inventory and supplies for our merchants.

Debra Bentson

Dr. Debra Bentson

Senior Workforce Manager
Large-Cap Hospital System

Debra is a Workforce Management Humanitarian who engages continuous learning and positive psychology to craft and implement Workforce Management strategies and tactics that actively prioritize the well-being of the people they affect.

Rini Fredette

Rini Fredette

Senior Vice President,
Contact Center Services & Solutions
Customer Engagement Leadership Council Member

Rini provides the overall leadership, vision, and strategic direction for PSCU’s Contact Center Operations. She oversees 650+ PSCU employees as well as an outsourced partnership with an additional 550+ contact center representatives across 6 different locations within the U.S. Her contact center services more than 10 million calls from credit union members per year, acting as a valuable extension of every credit union and providing a truly seamless member experience.


Robert Gofourth

Staff Vice President of Business Process Services
Centene Corporation
Customer Engagement Leadership Council Member

Robert has more than 30 years of operations, customer experience and risk management across a variety of industries including insurance, mortgage banking, government enterprise, and outsourcing. He is also the best-selling author of Hack the Corporate Ladder: Move Your Career to the Next Level.

Chris Goostree

Chris Goostree

Director of Contact Center Operations
TMX Finance Family of Companies

A dynamic Contact Center leader with expertise in driving performance and efficiencies within a sales and/or customer service contact center. Chris has led successful programs for companies such as Toyota Connected, Cotiviti, Netflix and now the TMX Financial Family of Companies.

Sue Hoffman

Sue Hoffman

Chief Member Experience Officer
People First Federal Credit Union

Angela Kenner

Director of Customer Success and Service

Angela is a multi-organizational leader in Customer Success and Service with a core focus on defining, delivering, and measuring value through digital products and experiences within the aerospace, defense, and ground vehicle mobility industry. Having built a Customer Success department from scratch, she brings expertise on how to scale your customer experience initiatives, with attention to key performance indicators at each milestone of the customer journey flywheel.

Sabrina Meditz

Sabrina ‘Sabs’ Meditz

Senior Director of Product Management –
Off Console Experiences

Sabs is an accomplished senior product leader with 20+ years of global experience leading high-performing teams in developing innovative products and services for millions of gamers. She excels in crafting exceptional customer and developer experiences across AAA titles and gaming platforms. Committed to mentorship, Sabs fuels professional growth through her podcast and newsletter, Reasoned.

Jason Mercer-Pottinger

Jason Mercer-Pottinger

RTS Operations Director US Region
Baxter Healthcare Corporation
Customer Engagement Leadership Council Member

JMP is an internationally recognized customer contact center expert, specializing in healthcare and direct to patient services. He has had a career-long success leading CX and Contact Center operations within Fortune 500 healthcare Enterprises with the last 16 years at Baxter Inc. JMP is also a blogger, podcaster, and frequent event speaker as well as panel participant at events globally. His refreshing no-nonsense approach to CX makes him an influencer that folks want to listen to!

Alpa Shah

Alpa Shah

Global Vice President – CX Practice
Frost & Sullivan
Customer Engagement Leadership Council Member

Alpa has vast professional and volunteer experience around business and strategy planning, product and vertical market analysis, growth consulting, event planning and execution, sales and marketing, writing growth opportunity insights, and most importantly, creating and inspiring teams to be best in class. Her current area of focus is on CX; she has also worked on projects covering technologies such as UC and mobile and wireless.

Le Quiche Singletary

Le Quiche Singletary

Enterprise Customer Service Director
Pediatric Associates

Le Quiche is responsible for customer experience improvement programs, frontline training curriculums, reputation management for 100 + locations, and grievance advocacy. Le Quiche’s philosophy toward work is based on good leadership – “It’s my job to inspire my staff, to provide them with guidance, and to lead them by example. Only then can we reach our goals.” As an expert in the field of customer experience, she is passionate and enthusiastic about her ability to invoke organizational change!

Fab Facilitators

Ginger Conlon

Ginger Conlon

Thought Leadership Director

An award-winning editorial leader, Ginger Conlon is currently thought leadership director at Genesys, where she co-creates expansive research-led reports on customer experience. Additionally, she serves on the Environmental Defense Fund’s Digital Advisory Council. In her prior roles as chief editor of Direct Marketing News, 1to1, and CRM magazines, she set the editorial vision and strategy, which led to increased readership, reader engagement, and revenue. Ginger received a DMCNY Silver Apple lifetime achievement award for her contributions to the marketing industry.

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