Visionary Headliners, Rockstars
and Fab Facilitators

Described as a fixer in the customer experience and customer contact space, Natalie has run top tier, large scale operations driving transformation and change, leading strategy, while conquering operational and service excellence across the Globe. She is known to build new business, increase revenue and turn around performance, while at the same time reenergizing and invigorating businesses and leaders. Natalie has done this in the telecommunications/mobile, Home Services, Hospitality and Fintech/Financial services industries.

Nate helps Customer Experience leaders better understand and serve their customers. Known for his innovative perspective and contagious energy, Nate has worked across the CX ecosystem as a practitioner, consultant, and analyst. His experience includes building contact centers from the ground up, leading complex CX functions, and helping organizations create stronger employee-customer connections. Named by Kustomer as “the most impactful influencer in the CX landscape for 2023,” Nate also serves as Executive Director of CX Accelerator, a global community supporting CX professionals. When not “CX’ing”, he is a competitive disc golfer, certified pickleball instructor, husband and 2X girl dad.

Mary is a seasoned customer service and contact center leader with over four decades of experience across Fortune 500 companies in the airline, healthcare, and financial industries. As Senior Director of IT Customer Service at First American, she leads global support teams and brings deep expertise in service excellence, customer experience, technology, and leadership development. Recognized as an HDI Hall of Fame inductee and AWT Outstanding Executive in Technology, Mary is known for strengthening teams, creating industry best practices, and delivering impressive service.

Building teams that improve customer lives is Clancey’s passion. As a Certified HDI Support Center Director, he brings the hands-on experience needed to deliver meaningful customer experiences. Working closely with executive leadership, Clancey specializes in translating front-line support value into the hard ROI that captures a CFO’s attention.

With over a decade of experience in customer-facing support, Tricia is a proven leader in global customer experience program management. She brings deep expertise in rebuilding operations by aligning talent, processes, and metrics—driving measurable transformation through data, cross-functional collaboration, and a relentless focus on the customer.

With over 20 years of experience leading customer experience and contact center operations globally, including BPO environments, Daven is a senior CX leader focused on helping organizations make disciplined, ROI-led technology decisions. He has led large-scale, multi-market CX transformations by balancing AI adoption, operational efficiency and customer outcomes, backed by strong people leadership and execution discipline to deliver measurable business impact.

Rasheeda is a senior customer experience and operations executive known for scaling high-performing, people-centered organizations through data, technology, and heart-led leadership. As Vice President of Client Services at Americor, she leads large, multi-site contact center operations across the U.S. and nearshore partners, overseeing hundreds of professionals across voice, chat, and digital channels. Rasheeda is deeply committed to servant leadership, community impact, and developing the next generation of leaders. She believes that the strongest organizations are built where accountability, transparency, and compassion coexist.

Speaking to and working with many diverse contact groups around the world has inspired and enlightened Cippy. It has brought positivity, new ideas and creativity to an already open mind about the importance and truly critical nature of the contact center environments. She has worked most of her career in Retail and Health Care contact centers helping others appreciate why internal and external customer service and brand loyalty begins in the contact center.

Lance has 30+ years of insurance experience focused on delivering superior customer service. Throughout his career he has led both cultural and technical transformations in an ever-evolving business. As AI advancements rapidly take hold Lance is focused on adapting his teams to further enhance both service delivery as well as personal development.

Ali “Let’s automate that” Karim is a seasoned contact center professional with a deep passion for innovation and a keen understanding of cutting-edge technologies like Generative AI. With a diverse background as an aeronautical engineer, Apple Genius Bar employee, Lululemon ambassador, and barista, Ali brings a unique perspective to solving complex business challenges across different industries.

Jaclyn is a CX leader specializing in onboarding, digital adoption, and change management strategies within Contact Centers. Passionate about employee empowerment and driving sustainable results, her expertise lies in identifying potential roadblocks, managing stakeholders, and implementing effective communication plans to drive successful software implementations.