AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER
Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly a event experience like no other.
Why Participate
You need to make sense of constant change
It’s not only about understanding its impact on every aspect of your strategy and operations. It’s also about your ability to communicate change and follow through on it. You must get the contact center aligned, engaged, and motivated to make change happen.
Your agents can make a difference
You will need to recognize, appreciate, and empower a new cadre of agents. Great things happen when the people in your trenches are engaged to improve upon and innovate what they do and how the contact center operates.
The technology landscape is moving with hyper speed
You know how challenging it is to stay abreast of the acceleration. Getting guidance from technology providers and hearing the lessons learned by others will equip you with critical insights to keep pace with rapid technology changes.
You still need to figure out your digital strategy
Digitalization is paramount to meet customer expectations and deliver a competitive experience. Key to success here is a solid understanding of the myriad of digital technologies and planning an organizational model that works for you.
You still must be “all that”
Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.
Inspire your peers, colleagues, and your intellectual curiosity
Our events are designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired, and ready to enact purposeful change.
You’ll Collaborate With:
The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.
%
Executive
%
Management
%
Other
Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:
- Contact Centers
- Customer Experience
- Customer Satisfaction and Loyalty
- Operations
- Customer Analytics
- Customer Care
- Customer Service
- Customer Support
- Customer Strategy
- Quality Assurance
Snapshot of Previous Event Participants
AAA
AARP
Ace Hardware
ADP
Aetna
Allstate
Amazon
American Express
Ancestry.com
Ashley Furniture
Audible
AutoTrader
Avon
Bank of America
Barclaycard
Baxter Healthcare Corporation
Blizzard
Bristol Myers Squibb
Capital One
Carmax
Carnival Cruise Lines
Cars.com
Charles Schwab
Chase
Citi
Clark Pest Control
Coca-Cola
Comcast
Communication Service for the Deaf
Cox Communications
CVS Caremark
David Yurman
Dell
Delta Airlines
Disney
Dollar Shave Club
DoorDash
Dow Chemical
DSW
easyJet
eBay
Electronic Arts
Ember Technologies, Inc.
Entergy New Orleans, LLC
Etsy, Inc.
Expedia
FedEx
Florida Blue
Freshly
Freshpet
Fulton Financial
Gant Travel
GE Appliances
GoDaddy
Goldman Sachs
Groupon
GrubHub
Harry & David
Hertz
Hilton
Home Depot
Hotels.com
HSN
Hunter Douglas
Hyundai Motor America
Intel
InterContinental Hotels Group (IGH)
Intuit
Johnson & Johnson
JP Morgan Chase
Kaiser Permanente
KFC US
Kohl’s
Kroger
L.L. Bean
Lending Tree
Liberty Mutual
Lowe’s
Lyft
Macy’s
Marriott
Mastercard
Match.com
Mayo Clinic
Metlife
Miami Heat
Michael Kors
Michelin North America
Moderna
National Debt Relief
National Grid
Nationwide
Netflix
NetJets
New Balance
Northwestern Mutual
NYC Health + Hospitals
Overstock.com
PayPal
Pearson
Peloton Interactive
Pfizer
Postmates
Priceline
Quest Diagnostics
Quicken Loans
Ralph Lauren
Red Roof Inn
Royal Caribbean Cruises
Sacramento Kings
Safelite AutoGlass
Schneider Electric
Serta Simmons Bedding
SiriusXM
Snapchat
SoCalGas
Southwest Airlines
Spirit Airlines
Staples
Starbucks
State Farm
Taco Bell
Target
TD Bank
The General
TIAA
Tiffany & Co
T-Mobile
Toyota
Tucson Electric Power (TEP)
Uber
Ubisoft
UnitedHealth Group
Universal Orlando
University of Arizona
UPS
US Bank
USAA
Victoria’s Secret
Virgin Atlantic Holidays
Vitamix
Walgreens
Walmart
Wayfair
Wells Fargo
Whataburger Restaurants LLC
Whole Foods Market
WW
Wyndham Vacations
Zappos.com
Zynga