AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER

Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly a event experience like no other.

 

Why Participate

Traditional ways are being challenged

Adapt to Change

It’s simple: Keep pace or fall behind. Agility is a critical ability to cultivate in the contact center. You must anticipate what’s coming at you to succeed and break through old thought patterns to ensure you and your employees are adept at change.

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Unleash Technology

It’s accelerating at hyper-speed and continuing to unleash new capabilities and possibilities. Getting guidance from technology providers and hearing the lessons learned by others will equip you with critical insights to effectively use technology as an enabler of the customer experience.

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Prepare for a Next Generation

It’s not only the need to understand what makes a multi-generational team tick. You must also plan for a new breed of agents to be fully empowered with the skill and tools to handle increasingly complex resolution challenges.

Traditional ways are being challenged

Gather Proof Points

Quantitative and anecdotal data is key to achieving leadership buy-in to your forward plans. You need the solutions, case examples and proven applications to support your strategic investment in the future.

Accelerate Growth CX

Power Up Your Effectiveness

You still must be “all that.” Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.

Accelerate Growth CX

Get Energized!

Your people and your organization are looking to you for leadership. You need to connect, support, and inspire. This event is designed for you to open your most formidable challenges and forge lasting connections with your industry peers. You will leave the event feeling invigorated, inspired, and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive

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Management

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Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Contact Centers
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Operations
  • Customer Analytics
  • Customer Care
  • Customer Service
  • Customer Support
  • Customer Strategy
  • Quality Assurance

Snapshot of Previous Event Participants

Ace Hardware
1-800-Flowers
AAA
AARP
Ace Hardware
adidas
ADP
Aetna
Allstate
Altice USA
Amazon
American Express
American National Insurance Company
Ancestry.com
Apria Healthcare
Ashley Furniture
Audible
Autocar Trucks
AutoTrader
Aviso Wealth
Bank of America
Banner Health
Barclaycard
Baxter Healthcare
Best Buy
Blizzard
Blue Cross Blue Shield of Arizona
Blue Shield of California
Bristol Myers Squibb
Broad River Retail
Cape Air
Capital One
Caribbean Airlines
Carmax
Carnival Cruise Lines
Cars.com
Centene
Charles Schwab
Chase
Citi
Citizen Watch America
CITY Furniture
Clark Pest Control
CNA
Coca-Cola
Collectors
College Ave Student Loans
Comcast
Communication Service for the Deaf
Cox Communications
Crate and Barrel
CUNA Mutual Group
CVS Caremark
David Yurman
Deere Employees Credit Union
Dell
Delta Airlines
Disney
Dollar Shave Club
DoorDash
Dow Chemical
DSW
Dyson
easyJet
eBay
ECRI
Electronic Arts
Entergy New Orleans, LLC
Etsy, Inc.
Expedia
Facebook
FedEx
First American by Deluxe
Florida Blue
Foresters Financial
Freshly
Freshpet
Front Door/American Home Shield
Frontier Communications
Frontwave Credit Union
Fulton Financial
Gant Travel
GE Appliances
GoDaddy
Goldman Sachs
Google
GrubHub
Harry & David
HealthWell Foundation
Hertz
Hilton
Home Depot
Hotels.com
HSN
Hunter Douglas
Hydro One
Hyundai Motor America
Instacart
Intel
InterContinental Hotels Group (IGH)
Intuit
JBL, a division of HARMAN International
Johnson & Johnson
JP Morgan Chase
Kaiser Permanente
KFC US
Kohl’s
Kroger
L.L. Bean
LaCrosse Footwear, Inc.
Leepfrog Technologies
Lending Tree
Lendly
Liberty Mutual
Los Angeles Department of Water and Power
Lowe’s
Lumen
Lyft
Macy’s
Marriott
Mastercard
Match.com
Mayo Clinic
Meridian Credit Union
Metlife
Miami Heat
Miami International Airport
Miami Marlins
Michael Kors
Michelin North America
Millennium Physician Group
Moderna
Munich Re
Mutual of Omaha
NASA Johnson Space Center
National Debt Relief
National Grid
Nationwide
Nestlé Purina
Netflix
NetJets
New Balance
Nintendo of America
Northwest Federal Credit Union
Northwestern Mutual
NYC Health + Hospitals / Queens
Optum
Overstock.com
Panera Bread
Paramount Hospitality Management, LLC
PayPal
Pearson
Peloton Interactive
Pfizer
Pinterest
PlayStation
Postmates
Priceline
Primerica
PSCU
Quest Diagnostics
Quicken Loans
Ralph Lauren
RBC Insurance
Realtor.com
Red Roof Inn
Royal Caribbean Cruises
Sacramento Kings
Safelite AutoGlass
Schneider Electric
Serta Simmons Bedding
Shipt
Shopify
SiriusXM
Sleep Number Corporation
Snapchat
SoCalGas
Sony
Southern California Edison
Southwest Airlines
Spirit Airlines
Staples
Starbucks
State Farm
Taco Bell
Target
TD Bank
The Avon Company
The General
Thermo Fisher Scientific
Thrasio
TIAA
Tiffany & Co
T-Mobile
Toll Brothers
Toyota
TruStage
Tucson Electric Power (TEP)
Uber
Ubisoft
United Nations Federal Credit Union
UnitedHealth Group
Universal Orlando
University of Arizona
UPS
US Bank
USAA
Victoria’s Secret
Virgin Atlantic Holidays
Vitamix
Walgreens
Walmart
Watkins Wellness
Wayfair
Wells Fargo
Whataburger Restaurants LLC
Whole Foods Market
WW
Wyndham Vacations
Zappos
Zaxby’s
Zynga

Team Participation

 

Team Experience Program

Send four or more team members and you’ll receive a complimentary, reserved meeting space that can be leveraged throughout the event.  Given the multi-track format of the program, this exclusive perk has proven critical for companies to keep learnings fresh and flip ideas into strategy and strategy into action… all before you leave the event.  Available while supplies (space) last.

 

FROSTPAK

Joining as a team of 3, 5 or 10? Save on registration by utilizing our FROSTPAK deals. 

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