Advisory Board
An Event Shaped by a Community of Your Peers!
Frost & Sullivan extends its appreciation to the following Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.
ADVISORY BOARD IS FROM A PREVIOUS CUSTOMER CONTACT EVENT
Kelly Carney
Vice President, Customer Transformation & Customer Service
National Grid
Customer Engagement Leadership Council Member
Rini Fredette
Senior Vice President, Contact Center Services & Solutions
PSCU
Customer Engagement Leadership Council Member
Rob Gofourth
Staff Vice President, Business Process Services
Centene Corporation
Customer Engagement Leadership Council Member
Vivian Philips Husband, PhD
Vice President of Customer Experience
Blue Shield of California
Ian McLean
Associate Vice President and Head of Enterprise Health and Support
Save the Children U.S.
Jason “JMP” Mercer-Pottinger
RTS Operations Director US Region
Baxter Healthcare
Customer Engagement Leadership Council Member
Mari Urrea
Director of Customer Service
Clark Pest Control
Shawn Satterfield
Director, Customer Service Operations
Sun Basket
Customer Engagement Leadership Council Member
Alpa Shah
Global Vice President – CX Practice
Frost & Sullivan
Customer Engagement Leadership Council Member