Advisory Board
An Event Shaped by a Community of Your Peers!
Frost & Sullivan extends its appreciation to the following Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.
Patricia (Tricia) Coyne
Director of Operations – Customer Care
TruStage
Customer Engagement Leadership Council Member
Lee Kemp
Senior Vice President, Customer Success & Transformation
PCNA
Nancy-Ellen Martin
Director of Customer Service
ThredUp
Alpa Shah
Associate Partner and Global Vice President
Frost & Sullivan
Customer Engagement Leadership Council Member
James Pavlovich
Chief Operating Officer
Energy North Group
Beth Roberts
Executive Vice President, Operational Excellence
PatientPoint®
Scott Thomas
Assistant Vice President, Client Support
Cox Automotive Retail
Customer Engagement Leadership Council Member
Brenda Wilbur
Senior Vice President, Client Engagement Center Director
Banner Bank
Customer Engagement Leadership Council Member