HEADLINER VIDEO – How Did I Get Here in the First Place? Remembering Your Customer Passion and Purpose By John McCahan | Jan 17, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog | 0 comments ← Previous Post INSIGHTS AND IDEAS ROUNDUP – The Great Take-Away: Implementing the Best, Brightest and Boldest Ideas from the 20th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange Next Post → ASK THE EXPERTS! Panel Discussion – Do This, Not That: How We’re Using AI and How It’s Working Out You may also like The Impact of the Digital Age on Customer Service What AI Brings to the Future of Customer Experience: Using Agentic AI, Embedded Security, and Next-Gen Knowledge Management to Drive Brand Loyalty Breaking the Burnout Cycle in Customer Service Teams