Future Forward – Augmented is the New Reality in CX and CS By Ahmad Shabazz, Head of Global Community Operations, Snapchat Inc. | May 24, 2021 | CC, CCE, CCS, CCW, CX Blog, Featured | 0 comments ← Previous Post Tips and Best Practices for Building and Implementing Your Chatbot Next Post → Tracking Employee Engagement in a Remote Work World You may also like The Psychology of CX 101: Master the Hidden Drivers of Customer Behavior Coaching for Success: Hybrid and Remote Contact Centers EXECUTIVE BULLETIN – Raising the CX Bar with a Unified Data and Analytics Strategy