Tips and Best Practices for Building and Implementing Your Chatbot
Considering infusing Artificial Intelligence into your customer service channels? There are a number of reasons why you should! At first, our team at ECSI was skeptical about chatbots. Did we have enough technical ability to manage it? What would our customers think?...
Six Strategies to Keep Your Customers Engaged in Uncertain Times
As we move past one year of the pandemic, has your customer experience focus changed to reflect evolving circumstances? As many businesses struggle to meet the changing needs of their customers, others are thriving and reaching all- time highs. Let’s look at...
Executive Insights: Prioritizing the Safety and Well-Being of Your Employees
Making Work from Home Work for You – The Long Game
It’s no secret that this year has changed a lot for everyone. Customer experience teams know the impact of COVID-19 all too well. As the world faced this global pandemic, and many business models and product offerings no longer made sense for consumers, it was...