Crowdsourcing Solutions to Your Most Vexing Customer Service Challenges
When thought leaders from TMX Finance, Dun & Bradstreet, Baxter Healthcare and others gathered in Tucson, Arizona for the 18th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, they also led crowdsourcing sessions designed to gather...
How Baxter Healthcare Launched a Successful, Patient-Friendly Telehealth Program
Introduction – What is Telehealth? Telehealth is defined as the delivery and facilitation of health and health-related services including medical care, provider and patient education, health information services, and self-care via telecommunications and digital...
A Fireside Chat – What It Takes to Lead with Agility
 Presented by: Natalie Beckerman         and     Alpa Shah Senior Vice President               Global Vice President Global Call Centers                CX Practice Leaf Home                       ...
Frost & Sullivan Shares Global Team’s Customer Experience Insights
Drawn from their expertise in Growth Opportunity Analysis, Strategic Insights, Customer Research and Competitive Benchmarking, here are highlights from recent research and discussions conducted by the Frost & Sullivan Global CX team. Leverage these insights for...
