Elevating Practices for Hiring Managers: How to Hire Right in a World of High Attrition and “Slim Pickins”
Where have all the humans gone? High rates of attrition and no humans to hire have put hiring management teams into a scramble to hire and hire anyone! Such extreme conditions mean interviewing managers have lowered the bar and are hiring anyone with a pulse. However,...
Headliner – It Takes Emotional Intelligence for Impactful and Quality Customer Interactions
FIRESIDE CHAT – What It Takes to Lead with Agility
Highlights from a thought leader discussion INTRODUCTION Natalie Beckerman, Senior Vice President, Global Call Center Operations, Leaf Home, and Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan sat down for a “fireside chat” at the 18th Annual...
HEADLINER – Contact Center Digital Transformation: Then, Now, and Next Level
