Reframe Your Thinking To Design Exceptional Customer Experiences
Despite all the change we’ve seen in customer experience (CX) over the past few years, there’s still too much mired in the status quo. So, it’s no surprise that thinking differently, using agile experience design and putting customers at the center of CX orchestration...
Delivering the Kind of Customer Experience that Drives Financial Performance
Presented by: Vinod Varma Senior Vice President, Patient Experience & Service Operations Oak Street Health 
Try these Crowdsourced “Fixes” to Design a Better Customer Experience
Customer experience (CX) thought leaders from around the country recently came together to share industry insights and best practices at the Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange, held in Minneapolis, Minnesota. The event offered...
Building a Culture Based on Employee Experience
Presented by: David Weisman, Ph.D., CPXP Chief Experience Officer NYC Health + Hospitals 