Moderated by:
John Bord
Manager, Customer Experience
Tucson Electric Power
Transformational Stories from Customer Experience Superstars
Recent Posts
- A Video Presentation from the 19th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange | BEST PRACTICE – Teaming Up to Raise NPS
- Ideas and Opportunities Flowing from the Changing Contact Center Landscape
- The Importance of Strategic Selling within Customer Service – Seizing the opportunity for tighter collaboration between Customer Service and Sales
- Your Long-Term Strategy Begins with a Plan
- Executive Brief – Leadership in an Evolving Contact Center Ecosystem