Transforming Expectations: The Influence of Generational Dynamics
As society continues to evolve, business leaders are focusing significant attention on the expectations of Generation Z and millennials—both as consumers and employees. This emphasis is well-founded, given that their growing influence is poised to drive substantial...
Competing on Employee Experience
Introduction Namrata Rathore, Assistant Vice President of Orlando Health Medical Group recently led a virtual event for Frost & Sullivan’s Customer Engagement Leadership Council.  Here are key insights from the discussion, highlighting the importance of a positive...
Growth Opportunities in Global Contact Center Solutions: Embracing Disruptive Technologies and Strategic Alignment to Enhance Customer Experience
It Comes Down to Empathetic Communication and Human Connection
Darren Stavely, a 20-year financial services industry veteran who is obsessed with customer experience and solving big problems, passionately discussed getting back to the basics of remarkable customer service at the 20th Anniversary Customer Contact East: A Frost...
