From Smart Phones to Smart Things, from Apps to AI: Q & A with Christina “CK” Kerley Keynoter, Futurist & Instructor – Rutgers Business School
Frost & Sullivan recently caught up with noted Keynote Speaker and Futurist Christina “CK” Kerley, who will be the opening headliner at the 20th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Tucson AZ next month. CK, who is...
Delighting Clients is Stupid
I believe companies absolutely must provide a great customer experience (which should come as some relief to the people who pay me to help do that). Especially in mature, low engagement, largely commoditized businesses like mine (insurance), client experience is...
Navigating the AI Maze: How to Confidently Make AI Decisions for Your Business
In today’s technology landscape, artificial intelligence (AI) promises everything from streamlined operations to enhanced customer experiences. However, for many decision-makers, even those who are tech-savvy, determining how to successfully integrate AI into their...
Executive Insight Video: Are Your Digital Support Technologies Helping or Hindering Your Customer’s Experience?
