By Alexandra Hebert | Mar 8, 2023 | CCS, CCW, CX Blog
New Normal. Extraordinary circumstances. Unprecedented. These are all the words we’ve heard applied to the last three years of work life. This vocabulary circulated as a way to describe and justify a new, and what many thought temporary, way of working. Three years...
By Frost & Sullivan | Feb 15, 2023 | CCS, CCW, CX Blog
When thought leaders from TMX Finance, Dun & Bradstreet, Baxter Healthcare and others gathered in Tucson, Arizona for the 18th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, they also led crowdsourcing sessions designed to gather...
By Jason Mercer-Pottinger, RTS Operations Director (Contact Centers), Baxter Healthcare Corporation | Feb 15, 2023 | CC, CCE, CCS, CCW, CX Blog
Introduction – What is Telehealth? Telehealth is defined as the delivery and facilitation of health and health-related services including medical care, provider and patient education, health information services, and self-care via telecommunications and digital...
By Frost & Sullivan | Feb 6, 2023 | CX Blog
 Presented by: Natalie Beckerman         and     Alpa Shah Senior Vice President               Global Vice President Global Call Centers                CX Practice Leaf Home                       ...
By Frost & Sullivan | Feb 6, 2023 | CX Blog
Drawn from their expertise in Growth Opportunity Analysis, Strategic Insights, Customer Research and Competitive Benchmarking, here are highlights from recent research and discussions conducted by the Frost & Sullivan Global CX team. Leverage these insights for...
By Frost & Sullivan | Jan 20, 2023 | CC, CC Awards, CCW, CX Blog
Areas of focus reflect current industry challenges and opportunities Frost & Sullivan’s Customer Engagement Leadership Council, a member-driven, business leadership network for senior-level executives in the customer experience, customer care and contact center...
