Delivering Excellent Customer Experiences by Taking Care of Your Agents
Employee Engagement Boosts Customer Loyalty With contact center employees being the first point of contact with customers, organizations are recognizing that there is a proven correlation between a positive employee experience (EX) and  a better customer experience...
How to Be a Battery Charger
Are You a Battery Drainer or a Battery Charger? We all have amazing opportunities to be someone’s power bank in any given situation. Sometimes the way that we react to a situation could have been different in hindsight. Perhaps we wish we hadn’t rushed our...
Reimagining CX with Generative AI: Transforming Service into a Strategic Revenue Driver
Introduction What’s at the heart of the disruption of the customer experience function that we’re now witnessing? The resounding answer is Generative AI. It doesn’t just enhance customer experience—it redefines it. The journey into the future of customer...
How Call Center Gamification Improves Agent Productivity
What is call center gamification? In the dynamic landscape of customer service, the pivotal role of contact center agents cannot be overstated. These frontline heroes serve as the face and voice of organizations and are tasked with delivering exceptional experiences...