Crowdsourcing Tactical Solutions to Your Most Vexing Customer Challenges – Part 2
At the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange, participants chose between six interactive brainstorming sessions and crowdsourced solutions to some of today’s most pressing customer service challenges. Read on for key ideas and...
Executive Brief | Planning for Shifting Demographics
Introduction Many companies have expressed commitment to improving inclusion and equality for diverse customers. However, inclusion efforts often fail to include accessibility, which prevents disabled people and possibly other diversity groups from engaging with your...
Crowdsourcing Tactical Solutions to Your Most Vexing Customer Challenges –
Key “Fixes” from the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange
At the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange, participants chose between six interactive brainstorming sessions and crowdsourced solutions to some of today’s most pressing customer service challenges. Read on for key ideas...
What is Winnable? Strategic Priorities for Transformative Customer Experiences
Customer experience (CX) has become a central focus for companies due to its overarching view of the customer’s journey as well as their perceptions of your brands. CX goes beyond individual relationships and transactions by mapping every touchpoint and...