Summary of the 12th Annual Customer Contact Europe: A Frost and Sullivan Executive MindXchange, in Dublin, Ireland, June, 2018
Introduction The 12th Annual Customer Contact Europe: A Frost and Sullivan Executive MindXchange (at Clontarf Castle in Dublin) brought together a number of familiar and new faces to discuss the continued shift toward a more digital world. Over the course of the three...
How to Implement Your Customer Experience Strategy
Making your CX strategy real by engaging and energizing the people you need on your side. A strategy only shines in execution. For your carefully-laid plans to add real business value to the customer experience, you need to look at how you implement your strategy from...
Ready to Craft Your CX Strategy? Then Listen, Measure, and Empower
Compiling and analyzing data from multiple customer touch points, based on company-set metrics, will provide a dynamic and actionable way of improving customer experience Whether you know it or not, your business is awash in data about your customers and what they...
Safelite’s Journey to Customer Excellence: Transforming Business by Being Purpose Driven
