How Siri-like Virtual Assistants Have Taken Hold of the Call Center
Amid all of the buzz surrounding chat, text, and social media in customer service, voice has reemerged as the preferred method of communication for consumers – including millennials. Thanks to the huge success of personal digital assistants like Amazon’s Echo, people...
How AI Automation Has Changed Customer Service Operations
As a lifelong customer service professional, you’ve watched the customer service function change from necessary evil to cornerstone of business success. For so long, businesses found ways to cut costs and increase efficiency in the call center because it was always...
How Automation is Transforming the Workplace
The story of automation and job loss is a familiar one – and it’s one we’ve all heard before. The belief that automation would lead to unemployment first emerged in the early 19th century and is commonly attributed to the Luddites, a group of people who were...
What Is a Customer Experience Strategy?
Nicolle Paradise Senior Director of Customer Experience ADP James Dodkins Founder and Customer Experience Rockstar Rockstar...