By Alexander Michael, Director of Consulting, Frost & Sullivan | Jun 27, 2019 | CCE, CCS, CCW
As I am writing this, the 13th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange has just concluded. The event took place in a fascinating location, Clontarf Castle in Dublin, which dates back to 1172. There was nothing medieval about the...
By Jerry Leisure, Chief Executive Officer and Founder, Officium Labs | Jun 27, 2019 | CCE, CCS, CCW
Q&A with Jerry Leisure Currently, Vice President, Customer Success, at Forte, a gaming technology platform, thought leader Jerry Leisure’s background spans several industries, including computer software, logistics, and recruitment. Yet, there has been one...
By SheriKendall, Learning and Development Manager, FCR | May 2, 2019 | CCS, CCW
Earlier this year I was traveling to Great Falls, Montana on business. My travel began at 5 am on Sunday and included a 3-hour layover in Seattle, WA. A few minutes before my plane was scheduled to board, I closed my laptop and prepared to board. Suddenly, I heard “We...
![What Are You Building? I’m Building a [Customer Service] Cathedral](https://www.customercontactmindxchange.com/wp-content/uploads/2019/05/data-insight-solutions-1080x675.jpg)
By MichaelPace, Director, Global Member Services, Virgin Pulse | May 2, 2019 | CCS, CCW
Consider the story of two stonemasons. You walk up to the first stonemason and ask, “Do you like your job?” He looks up at you and replies, “I’ve been building this wall for as long as I can remember. The work is monotonous. I work in the scorching hot sun all day....
By April Sealy, Vice President, Operations and Customer Solutions, Elevate | May 2, 2019 | CCS, CCW
Introduction Recently, members of the Customer Engagement Leadership Council gathered for a unique member benefit — a Virtual Executive Assembly (VEA). VEA’s are expert or member led-presentations on timely industry topics that include best practice sharing,...
