Leading Exhausted Customer Contact Workers
We are living in the most difficult era of work in our history. We’re working longer hours than before the pandemic (an average of three extra hours daily). The lines between work and home are not even blurred – they’ve been eradicated. This is especially...
The Contact Centerʼs Journey to the Cloud:
A Strategic Initiative with Hard Choices in 2021
A Frost & Sullivan Virtual Think Tank Article Market Challenges Signal Hard Choices The contact center (CC) represents a broad and mature market with almost 40 years of development. It comprises dozens of providers, catering to sites as small as 10 agents to...
Five Timely Take-Aways from Customer Experience Ecosystem: A Frost & Sullivan VIRTUAL Executive MindXchange
1. Your customer experience (CX) is arguably as important as your product Is your customer’s experience more important — or valuable — than your product? Opening headliner Tracy Robertson, Global Enterprise Vice President, Digital, Stryker, and former...
Creating A Contactless Customer Journey
