Effective Change Management Across The Ecosystem
Recent Posts
- A Video Presentation from the 19th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange | BEST PRACTICE – Teaming Up to Raise NPS
- Ideas and Opportunities Flowing from the Changing Contact Center Landscape
- The Importance of Strategic Selling within Customer Service – Seizing the opportunity for tighter collaboration between Customer Service and Sales
- Your Long-Term Strategy Begins with a Plan
- Executive Brief – Leadership in an Evolving Contact Center Ecosystem