Mastering Your CX Influence
Mark Levy, author of The Psychology of CX 101 and publisher of the Decoding Customer Experience newsletter, recently led a brainstorm session for Frost & Sullivan’s Customer Engagement Leadership Council and Growth Innovation Leadership Council. Mark shared...
Your Customer eXperience Is Only as Strong as Your Weakest Partner
When a Partner Missteps, Your Brand Pays the Price Picture this: a customer uses your platform, redeems loyalty points, and expects a high-quality, reliable experience. But then something goes wrong. They receive cancellation notices, vague support responses, and no...
HEADLINER VIDEO – Maximizing Value through Balanced Service Interactions
Headliner Video – Presented by Nate Brown Head of CX Advisory Metrics Sherpa
Master the Art of Executive Storytelling: From Analytics to Influence
In her Capstone presentation at the 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, Alisha Hightower discussed how executives can transform data-driven insights into compelling narratives that inspire action and drive strategic...