By Alexia Downs, Head of Operations and Customer Service, Ahara Corporation | Feb 14, 2024 | CCE, CCS, CCW
Introduction It’s likely that your experience with customer service AI over the last ten years has been less than stellar. You may have gotten stuck with a menu-based chatbot presenting irrelevant options or found yourself shouting “representative” into the phone when...
By Steve Seidl, BPO Sales Leader, Customer Experience, Alta Resources | Feb 14, 2024 | CCS, CCW, CX Blog
Exceptional customer service is the cornerstone of any successful business. It goes beyond meeting customers’ basic needs; it’s about exceeding their expectations and creating memorable experiences. In today’s competitive landscape, where customers have numerous...
By Rohan Sharma, Co-Founder and Chief Product Officer, Campaign AI, Advisor, UCLA Anderson School of Management | Jan 17, 2024 | CCS, CCW, CX Blog
Introduction Straight talk – customer service is at another crossroads, with generative AI leading the charge this time around. More than just a tech upgrade, it’s a game-changer, poised to boost efficiency but almost certain to dilute empathy. We’re moving...
By Frost & Sullivan | Jan 17, 2024 | CCS, CCW
Each year, members of Frost & Sullivan’s Customer Engagement Leadership Council vote on the most important issues facing the customer service industry in their region of the globe. The Council consists of highly dedicated, team-oriented and visionary leaders in...
By Kiana Phi | Jan 17, 2024 | CC, CCS, CCW, CX Blog
Participants at the 19th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange held in Huntington Beach, California, left with a wealth of ideas and strategies to address current and emerging industry challenges. As a case in point, in her...
By Patricia Jacoby, Content Specialist, Marketing, Frost & Sullivan | Aug 22, 2023 | CC, CCE, CCS, CCW, CX Blog
At the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange, participants chose between six interactive brainstorming sessions and crowdsourced solutions to some of today’s most pressing customer service challenges. Read on for key ideas and...
