By Jerry Leisure, Chief Executive Officer and Founder, Officium Labs | May 2, 2019 | CCS, CCW
You just had that amazing first idea. The one that is going to be the foundation for the future. The future that will re-define or re-envision your product in the marketplace. You are starting to put together a plan. You are stoked about this new idea that has now...
By Frost & Sullivan | Apr 5, 2019 | CCS
Companies face many challenges on a daily basis. One of the most prominent is adhering to customer’s demands and tendencies in order to yield favorable customer satisfaction rates. Companies make many strides to increase customer satisfaction to include improving...
By Acquire BPO | Apr 4, 2019 | CCE, CCS, CCW
Customers want to get personalized experiences whenever they engage with companies and brands. This is the norm today. Customer experience is not just the sale itself but it starts from the moment they land on your site, to after sales. A pleasant customer journey can...
By Acquire BPO | Apr 4, 2019 | CCE, CCS, CCW
Almost every action consumers make involves a digital application, from looking for the best product, to shopping, to after-sales support, which makes up the entire customer journey. A single interaction no longer defines the entirety of a customer’s journey when...
By Frost & Sullivan | Mar 21, 2019 | CCE, CCS
When a company finds themselves with the capability of globally expanding their operations, it typically indicates they are successfully servicing their customer base. While this signals business accomplishments, moving forward with expansion can complicate the...
By Christina Cowell, Director, Workforce Optimization, Product Management, Aspect | Mar 20, 2019 | CCS
It should come as no surprise that the customer experience is rapidly becoming the most important contact center objective. To make matters even more challenging, the traditional voice channel is now joined by email, chat/IM, social and SMS as popular channels...
