The Contact Centerʼs Journey to the Cloud:
A Frost & Sullivan Virtual Think Tank Article Market Challenges Signal Hard Choices The contact center (CC) represents a broad and mature market with almost 40 years of development. It comprises dozens of providers, catering to sites as small as 10 agents to...
Five Timely Take-Aways from Customer Experience Ecosystem: A Frost & Sullivan VIRTUAL Executive MindXchange
1. Your customer experience (CX) is arguably as important as your product Is your customer’s experience more important — or valuable — than your product? Opening headliner Tracy Robertson, Global Enterprise Vice President, Digital, Stryker, and former...
Creating A Contactless Customer Journey
Looking for the Why? Stay Engaged by Finding Value
and Purpose
The workforce of today is dramatically changing from our workforce of yesteryear.  Organizations are looking for ways to navigate the new challenges of work from home, find balance for our employees, and meet our customer’s needs. It is hard to let go of the past and...
3 Keys to Successfully Leading in a Hybrid Environment
Leading in a remote environment is one of the most challenging tasks we can ask of the organization. It is doctoral level leadership. The only scenario more complex is what most organizations are about to go through next – hybrid teams in a high growth mode. ...