Unleashing the Full Potential of CX Technologies By Derrick Dickens, Chief Operating Officer and Senior Vice President, Customer Operations, PEPCO Holdings (PHI), An Exelon Company | Nov 5, 2021 | CC, CCE, CCS, CCW, CX Blog | 0 comments ← Previous Post 10 Ways Contact-Center-as-a-Service (CCaaS) Solutions are Creating a Competitive Advantage Next Post → Essential Take-Aways from the 17th Annual Customer Contact Center West: A Frost & Sullivan Executive MindXchange You may also like Q&A with Natalie, Beckerman, Global Head, Customer Support Operations, IHG Hotels & Resorts The Brand is the Experience — Not the Ad Tellerless Branches: Improving CX through Digital Transformation
