CX 1.0 to 3.0: New Journeys for New Customer Expectations By Tracy Robertson, Former Global VP, Customer Experience & Marketing, Kimberly-Clark | Oct 1, 2021 | CC, CCE, CCS, CCW, CX Blog | 0 comments ← Previous Post Realizing the Benefits of Collaborative Performance Tracking Next Post → 10 Lessons from a Workforce Manager You may also like Is Your IVR a ROADBLOCK or a PATHWAY Helping to Resolve Customer Issues? HEADLINER – Say YES to What’s Next: Service at the Speed of Change The Top 10 Strategic Imperatives Reshaping Customer Experience in 2026–2027