CX 1.0 to 3.0: New Journeys for New Customer Expectations By Tracy Robertson, Former Global VP, Customer Experience & Marketing, Kimberly-Clark | Oct 1, 2021 | CC, CCE, CCS, CCW, CX Blog | 0 comments ← Previous Post Realizing the Benefits of Collaborative Performance Tracking Next Post → 10 Lessons from a Workforce Manager You may also like INSIGHTS AND IDEAS ROUNDUP – The Great Take-Away: Implementing the Best, Brightest and Boldest Ideas from the 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange Show Me the Money: Proving ROI from Your CX Initiatives Unlocking Growth with AI-Powered Customer Experience