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Moving Toward an Omni Channel Customer Experience: Key Insights from the 13th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange

By Juan Manuel Gonzalez, Research Director, Frost & Sullivan | May 30, 2017 | CCE

The 13th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange event took place in Fort Lauderdale during the last days of April and featured informative sessions, individual meetings, and lot of networking for industry experts. The following...

Lessons Learned: CX Focus Key to Successful Customer Contact Automation

By Brendan Read, Editor, Writer, Researcher/Analyst and Communications Professional, Lloydmedia, Inc. | Apr 11, 2017 | CCE

There is a strong sense of déjà vu arising from the conversations about whether the new wave of artificial intelligence (AI)-driven chatbots and virtual assistants (VAs) will significantly reduce the need for contact center agents. After all, labor savings is a...

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Moving Toward an Omni Channel Customer Experience: Key Insights from the 13th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange

Lessons Learned: CX Focus Key to Successful Customer Contact Automation

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