By Content Guru | May 24, 2019 | CCE
Customer service has never been more essential to maintaining strong relations and growing a successful business. When done correctly, organisations are able to stay connected with their customers and have the ability to obtain valuable feedback – but until recently...
By Acquire BPO | Apr 4, 2019 | CCE, CCS, CCW
Customers want to get personalized experiences whenever they engage with companies and brands. This is the norm today. Customer experience is not just the sale itself but it starts from the moment they land on your site, to after sales. A pleasant customer journey can...
By Acquire BPO | Apr 4, 2019 | CCE, CCS, CCW
Almost every action consumers make involves a digital application, from looking for the best product, to shopping, to after-sales support, which makes up the entire customer journey. A single interaction no longer defines the entirety of a customer’s journey when...
By Frost & Sullivan | Mar 21, 2019 | CCE, CCS
When a company finds themselves with the capability of globally expanding their operations, it typically indicates they are successfully servicing their customer base. While this signals business accomplishments, moving forward with expansion can complicate the...
By Nate Brown, Senior Director of Customer Experience, Arise Virtual Solutions, Incorporated | Nov 29, 2018 | CC, CCE, CCS, CCW, CX Blog
What a fantastic couple of days at the Arizona Biltmore! Despite a general soreness from impromptu desert hiking, as well as a beard full of whipped topping from the “Wild West Olympics,” it was a remarkable event. Naturally, Customer Experience and AI were on the...
By Becky Ayotte, Head of Solution Consulting, Tender Management and Project Coordination, Americas DHL | Jul 27, 2018 | CCE, CCS, CCW
Despite all the advancements that have been made in technology to enhance customer experience, one thing remains the same – a personal touch to customer service is still the foundation of a best-in-class customer experience. According to Kristin Smaby in Being Human...
