By Andrea Hughes | Nov 7, 2025 | CC, CCE, CCS, CCW, CX Blog
According to a recent 2025 Business Education article, job burnout in customer service teams has reached an all-time high of 66%. I feel this deeply! During my two decades in customer service leadership, I have witnessed a noticeable shift in how employees are coping...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Oct 1, 2025 | CC, CCE, CCS, CCW, CX Blog
A conversation with Mark Levy, Author and Head of Consumer Product and Customer Experience at Frontier Communications Frost & Sullivan recently caught up with Mark Levy, Head of Consumer Product and Customer Experience at Frontier Communications, to talk about his...
By Tom LeNoble | Oct 1, 2025 | CC, CCE, CCS, CCW, CX Blog
The customer experience landscape is in the midst of a profound shift. Hybrid and remote contact centers are no longer temporary responses to a global disruption; they are the new operating model for many organizations. Yet while the structures have changed, one thing...
By Paola Bianchi | Sep 12, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Succeeding in a New Age of Digitally Powered Customer Interaction was the theme of Customer Experience 2025: A Frost & Sullivan Executive MindXchange, an outstanding event held in Los Angeles recently. This highly interactive, two-day happening provided a forum...
By Justin Robbins | Sep 12, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
“We will use your feedback to improve future experiences.” It is a phrase we have all seen at the end of customer surveys, splashed across landing pages, or embedded in transactional emails. It is a promise—a commitment to listen, learn, and act. But if we are being...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & SullivanNatalie Beckerman | Sep 12, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Customer contact leader extraordinaire Natalie Beckerman, who has run top tier, large scale operations while driving transformation and change throughout her career, will be returning to lead another CX Women’s Leadership Alliance Workshop at Customer Contact West: A...
