A Frost & Sullivan Webinar
Tracking Employee Engagement in a Remote Work World
In this new world of remote work, an increasingly large number of companies appreciate that greater employee engagement is a key component of maintaining a happy, high-performing remote workforce. As a result, there is fairly substantial literature online about how to...
Future Forward – Augmented is the New Reality in CX and CS
Tips and Best Practices for Building and Implementing Your Chatbot
Considering infusing Artificial Intelligence into your customer service channels? There are a number of reasons why you should! At first, our team at ECSI was skeptical about chatbots. Did we have enough technical ability to manage it? What would our customers think?...
Digital Transformation and our Journey at Empire-Today
Digital transformation is the hot topic these days. From the marketing departments of software firms to the C-level suite in most companies, the idea of transforming to new digital channels using the latest technologies offers us the potential of reaching more...