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An Executive BriefEffortless Customer Experience

By Kathy O' Mahony, Personal Market Manager, Direct Banking, AIB | Nov 1, 2019 | CC, CCE, CCS, CCW, CX Blog

Kathy O’Mahony, Homes Direct Manager, AIB, recently presented a Virtual Executive Assembly (VEA) on Effortless Customer Experience to select members of the Customer Engagement Leadership Council, Europe. The Council is the world’s foremost member-driven, global...

Interactive Video: The Rise of RPA Bots in Customer Service

By Scott Merritt, Vice President, Global Head of Automation, Jacada | Sep 17, 2019 | CC, CCE, CCS, CCW, CX Blog

Recently, Head of Automation Scott Merritt sat down with the TechTalk team and discussed the ways in which organizations seek to benefit from customer service automation. Most of us think of automation as the software that enables us to request an Uber on our mobile...

Top CX Takeaways from Customer Contact West: A Frost & Sullivan Executive MindXchange

By Nate Brown, Senior Director of Customer Experience, Arise Virtual Solutions, Incorporated | Nov 29, 2018 | CC, CCE, CCS, CCW, CX Blog

What a fantastic couple of days at the Arizona Biltmore! Despite a general soreness from impromptu desert hiking, as well as a beard full of whipped topping from the “Wild West Olympics,” it was a remarkable event. Naturally, Customer Experience and AI were on the...

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An Executive BriefEffortless Customer Experience

Interactive Video: The Rise of RPA Bots in Customer Service

Top CX Takeaways from Customer Contact West: A Frost & Sullivan Executive MindXchange

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