Real-World Initiatives that Increased CSAT
Speaker: Justin Davis, BMV Contact Center & IT Director, State of Indiana Abstract: Increasing customer satisfaction seems like a no‐brainer, but there is no silver bullet to doing this. This session will focus on a real‐world success story from humble beginnings...
The Ushering in of a New Culture
Presented by: Miranda Conlon Director, Customer Service Wayfair Moderated by: Shantanu Das General Manager, NA Customer Service Wayfair...
Top 10 Takeaways from the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange
The 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical executives. Enthusiasm levels were high, and participants dove into each of the sessions with great...
Fixes for your Most Vexing Customer Service Issues
Participants at the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange learned from exciting headliners, impressive panels and lively roundtable discussions. But few sessions were as solution-focused as THE FIX, Crowdsourcing Tactical...