The Customer Engagement Leadership Council Announces 2023 Critical Issues
Areas of focus reflect current industry challenges and opportunities Frost & Sullivan’s Customer Engagement Leadership Council, a member-driven, business leadership network for senior-level executives in the customer experience, customer care and contact center...
The Chaos of the Customer
In a quote from “The Silence of the Lambs,” whilst Clarice was trying to figure out the seemingly unsolvable crime, she uttered, “so desperately random, it’s not random at all.” Are you trying to solve that seemingly unsolvable CX problem? Is everything about your...
Elevating Practices for Hiring Managers: How to Hire Right in a World of High Attrition and “Slim Pickins”
Where have all the humans gone? High rates of attrition and no humans to hire have put hiring management teams into a scramble to hire and hire anyone! Such extreme conditions mean interviewing managers have lowered the bar and are hiring anyone with a pulse. However,...
Tackling Engagement and Retention Challenges Amidst a Stress Endemic
Moderated by Andrew Deutscher, Founder, Regenerate
Session Abstract Your team is successful when they bring their creativity and their strategic thinking skills to the table. As a leader you must find creative solutions to address the chronic stress that stymies that and prevents workers from becoming disengaged or...
