HEADLINER VIDEO – Investing in CX Priorities to Generate Customer Lifetime Value
Presented by Jermaine Edwards Growth Advisor and Creator of The Customer Advantage
Delivering on Your Brand Promise: Insights from Customer Experience 2023: A Frost & Sullivan Executive MindXchange
Design and Deliver Your Brand Promise was the theme of Customer Experience 2023: A Frost & Sullivan Executive MindXchange held in Nashville, Tennessee, this summer. This highly interactive two-day event provided a forum for customer experience leaders to share the...
THE FROST & SULLIVAN CC AWARDS ARE BACK!
After a short hiatus, the “People’s Choice Awards” of the Customer Service industry is back: The CC Awards! The CC’s identify and honor companies and teams that are leading the way in creating excellent customer experiences. They are Frost & Sullivan’s way of...
Withstanding Economic Uncertainty with Conversational AI
When it comes to the customer experience (CX) industry, there’s another looming challenge to add to the burgeoning list for contact centers and BPOs: if you guessed an economic downturn, you are right. Conversational AI and automation can significantly help companies,...
