Headliner Video – Taking the Customer Experience to the Next Level
Presented by Robert Globocki Vice President, Customer Experience and Billing Operations Hydro One
VIDEO – Executive Dialogues: Surprising Lessons from My CX Transformational Journey
By Jen Johnson Senior Vice President, Call Center Transformation Frontier Communications
Presentation Summary: Investing in CX Priorities to Generate Customer Lifetime Value
Customer Experience 2023: A Frost & Sullivan Executive MindXchange, held in Nashville, Tennessee, this summer, provided a forum for customer contact leaders to share the latest customer experience (CX) strategies and best practices, and to help participants find...
Peek Under the Hood: Anatomy of Basic Conversational AI and IVAs
Think about it. 20 years ago, the model for customer service meant giving consumers a toll-free number to call for support. In the years since, simple online automation of basic tasks has evolved to today’s intelligent virtual agents (IVAs) and chatbots. They are...