By Tom LeNoble | Aug 11, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
A resilient leader is someone who not only survives adversity but thrives in it, leading their teams with confidence and clarity. This article will delve into the key traits of resilient leaders, practical tips for building resilience, and real-world examples of...
By Alpa Shah, Global Vice President of Customer Experience, Frost & Sullivan | Aug 11, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Elevating CX Requires Alignment of ALL Stakeholders, Including Customers Introduction At Customer Experience 2025, held in LA recently, Frost & Sullivan hosted CX leaders across various industries, including retail, finance, healthcare, and automotive,...
By Maribeth Duggins | Aug 11, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Presentation by Maribeth Duggins Director, Customer Insights McKesson
By Natalie Beckerman | Jun 13, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
From the Frontlines to the Strategy Room: Beckerman’s Playbook for CX Success Frost & Sullivan recently chatted with customer contact leader extraordinaire Natalie Beckerman. Natalie has run top tier, large scale operations driving transformation and change,...
By Bre Byrne | Jun 13, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
A Call for Marketing and CX Leaders to Deliver on the Promise, Not Just the Pitch Let’s rewind for a second. Do you remember when “false advertising” meant a brand made misleading product claims or used bait-and-switch tactics? Today, it’s not just about what was...
By David Eldred | May 25, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Presented by David Eldred Chief Experience Officer Solarity Credit Union
