Customer contact leader extraordinaire Natalie Beckerman, who has run top tier, large scale operations while driving transformation and change throughout her career, will be returning to lead another CX Women’s Leadership Alliance Workshop at Customer Contact West: A Frost & Sullivan Executive MindXchange in Tucson, Arizona next month. The action-oriented women’s forum received such great reviews.
The action-oriented Workshop, featuring a conversational format and a unique blend of personal and professional insights, resonated so well that the event planners decided to bring both Natalie and the workshop back.
The Workshop will focus on participants’ growth journeys – offering tools and inspiration to help women leaders in customer contact to define their purpose, values and vision. These goals will be achieved through a combination of executive insight presentations, panel discussions, peer-to-peer conversations, interactive activities and self-assessments.
The agenda will again focus on learning from the experiences of peers – other trailblazing professional women – while covering leadership strategies and women’s issues and fostering empowerment through connections and coaching. Cultivating self-awareness, value alignment, mentorship, and advocacy will be central themes of the encore event which promises to be as inspiring as its debut earlier this year. A preview of the agenda can be found below:
AGENDA AT A GLANCE
- Welcoming Remarks – What Makes Today Unique? Defining Purpose, Values, and Vision.
- Panel Discussion – Conversations with CX Women Trailblazers
- Executive Insight – Women’s Issues and Leadership: Defining Your Path Forward
- Interactive – Showing Up for You: A Value Assessment and Growth Mapping Diagnostic
- Interactive – Empowering Women Through Meaningful Connections- Coaching Each Other and How to Get Better
- The Fix on Your Personal Journey – Creating Your Action Plan
As Natalie Beckerman stated, “The Women’s Leadership Alliance isn’t just another workshop, it’s a catalyst. We are here to define our purpose, share our stories, and drive forward a world where women in CX lead with courage, connection, and clarity. Every session is designed not just to inspire, but to equip participants with the tools, insights, and community to rise higher and bring others with them.”
“This workshop isn’t about passively listening; it’s about actively engaging. We’ve built an agenda designed to spark honest conversation, sharpen leadership skills, and create meaningful connections among women in CX. My goal is for every participant to walk away not only inspired, but equipped with a clearer purpose, stronger vision, and an action plan they can put into practice immediately.”
See below for just some of the insights and takeaways from the first CX Women’s Leadership Alliance Workshop:
Advice from CX Workshop Participants
- Tell your story and put yourself in the circles you want to be in
- #Failfast, #Be a likable badass. Have diversity in your thoughts
- Your career does not have to be linear
- If you haven’t felt that you’ve failed then you are doing it all wrong!
Coaching and Leadership Development
- Adopt the “whole human concept” – understand people beyond their job function
- Develop rising stars through Exploration (trust), Education (skills, their vision), and Advancement (opportunities, support)
- Tailor leadership styles using emotional intelligence (EQ)
- Provide psychological safety for feedback and growth
- Advocate for team members in promotion/review cycles
Mentorship and “Ally-ship”
- Seek mentors actively. Mentorship can come from peers, colleagues, and networks, not just formal programs
- Recognize the crucial role of male allies
- Women should actively support and advocate for other women
Key Take-Aways
- Identifying personal purpose, vision, and values is essential for career satisfaction and decision-making
- Careers are often lattices, not ladders. Focus on acquiring skills and taking calculated risks
- Develop grit, grace, and gratitude to navigate challenges; perfection isn’t necessary
- Stay curious, put yourself in growth environments, and learn from diverse perspectives
- View failures as learning opportunities and push beyond your comfort zone
STILL TIME TO REGISTER
Starting on Wednesday morning, October 22nd, the CX Women’s Leadership Alliance Workshop will close out the 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange. In addition to enjoying an energizing event experience focused on holistic leadership development, participants will leave with actionable strategies for career advancement. To learn more, click here.
Described as a fixer in the customer experience and customer contact space, Natalie Beckerman has run top tier, large scale operations driving transformation and change and leading strategy, while conquering operational and service excellence across the globe. She is known for her ability to build new business, increase revenue and turn around performance, all the while re-energizing and invigorating businesses and leaders. Natalie has done this in the telecommunications/mobile, Home Services, Hospitality and Fintech/Financial services industries.
