Advisory Board
An Event Shaped by a Community of Your Peers!
Frost & Sullivan extends its appreciation to the following Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.
Bryce Ackerman
Workforce Management Internal Consultant
Roche
Kim Charlton
Director, Service Center Operations
American National
Customer Engagement Leadership Council Member
Patricia (Tricia) Coyne
Director, Operations
TruStage
Customer Engagement Leadership Council Member
Justin Davis
BMV Chief Information Officer
State of Indiana
DWD (Dept of Workforce Development)
Terri DeMent
Director, Consumer Services
Nestlé Purina PetCare Company
Melinda Ellsworth
Senior Director, Customer Experience
Watkins Wellness
Customer Engagement Leadership Council Member
Brett Frazer
Group Manager
Intuit
Lee Kemp
Vice President, Customer Experience
Veritiv
Annie Kern
Client Engagement Center Manager
Banner Bank
Customer Engagement Leadership Council Member
Lora Ross Lawson
Vice President, Contact Centers
Careington International Corporation
Customer Engagement Leadership Council Member
Melissa Myre
Senior Manager, Global Customer Experience
Voice of the Consumer Analytics & Knowledge
SharkNinja
Alpa Shah
Global Vice President – CX Practice
Frost & Sullivan
Customer Engagement Leadership Council Member