Case History – End to End Product Journey Excellence By Presented by Briana Frank, Director of Product Management, IBM | Jan 7, 2022 | CC, CCE, CCS, CCW, CX Blog | 0 comments ← Previous Post The Importance of Culture in the Call Center Next Post → Customer Contact East: A Frost & Sullivan Executive MindXchange Excerpt You may also like Headliner Video – Raising the Bar: Delivering Preemptive Customer Service Elevating Customer Experience Through Strategic Innovation Staying Agile Amid Disruption: Lead from Your CORE to Turn Uncertainty into Advantage