Case History – End to End Product Journey Excellence By Presented by Briana Frank, Director of Product Management, IBM | Jan 7, 2022 | CC, CCE, CCS, CCW, CX Blog | 0 comments ← Previous Post The Importance of Culture in the Call Center Next Post → Customer Contact East: A Frost & Sullivan Executive MindXchange Excerpt You may also like Customer Inspired Innovation (CII): From Insight to Impact and Sustainable Growth Precision CX: Investing for Maximum Impact One from Lili’s book, my first manager ever. Work CAN be fun.