Case History – End to End Product Journey Excellence By Presented by Briana Frank, Director of Product Management, IBM | Jan 7, 2022 | CC, CCE, CCS, CCW, CX Blog | 0 comments ← Previous Post The Importance of Culture in the Call Center Next Post → Customer Contact East: A Frost & Sullivan Executive MindXchange Excerpt You may also like Your Customer eXperience Is Only as Strong as Your Weakest Partner HEADLINER VIDEO – Maximizing Value through Balanced Service Interactions Master the Art of Executive Storytelling: From Analytics to Influence