Case History – End to End Product Journey Excellence By Presented by Briana Frank, Director of Product Management, IBM | Jan 7, 2022 | CC, CCE, CCS, CCW, CX Blog | 0 comments ← Previous Post The Importance of Culture in the Call Center Next Post → Customer Contact East: A Frost & Sullivan Executive MindXchange Excerpt You may also like The Psychology of CX 101: Master the Hidden Drivers of Customer Behavior Coaching for Success: Hybrid and Remote Contact Centers EXECUTIVE BULLETIN – Raising the CX Bar with a Unified Data and Analytics Strategy
