Featured Video: Not All Superheroes Wear Uniforms,They Wear Headsets Too By Nastaciea Roberts, Director of Contact Center and Access Services, Spectrum Health Hospitals | Nov 19, 2020 | CCE, CCS, CCW | 0 comments ← Previous Post Harnessing Voice of the Customer to Drive Growth Next Post → 3 Key Ways to Create a Winning Touchless Experience You may also like One from Lili’s book, my first manager ever. Work CAN be fun. How to Lead Through the Next Decade: Managing Constant Change Fatigue and Change Saturation Mastering Your CX Influence