Featured Video: Not All Superheroes Wear Uniforms,They Wear Headsets Too By Nastaciea Roberts, Director of Contact Center and Access Services, Spectrum Health Hospitals | Nov 19, 2020 | CCE, CCS, CCW | 0 comments ← Previous Post Harnessing Voice of the Customer to Drive Growth Next Post → 3 Key Ways to Create a Winning Touchless Experience You may also like INSIGHTS AND IDEAS ROUNDUP – The Great Take-Away: Implementing the Best, Brightest and Boldest Ideas from the 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange Show Me the Money: Proving ROI from Your CX Initiatives Unlocking Growth with AI-Powered Customer Experience