Effortless and Efficient Experiences:

A Win-Win for

Customers and the Organization

Fab Facilitators, NOT Speakers Out of the Box Networking Powerpoint Free Zones Return on Relationships

DAYS TO EVENT!

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Customer Contact East Prepares you for the Future of Customer Care

Strategic Boardroom

Raising the Bar on Customer Effort & Experience

Elevating the Agent Experience

Enhancing Agent Effectiveness

Modernizing Contact Center Technology

Excelling in Contact Center Operations

Our Participants Say It Best


Director, International Customer Experience, SAP CONCUR

I love these events!


Manager, Call Centre, CENTRUL MEDICAL UNIREA SR

It has been an inspiring event for me, with a high level of professionalism.


Director, Customer Experience, A2DOMINION GROUP

Openness and honesty of attendees and willingness to share and support.


Vice President, Customer Transformation, SERVICEMAX

The use cases of all the different industries allow me to re-calibrate my own concepts & processes.


Senior Vice President, Retail & Contact Centres, EMIRATES

…generally high caliber attendees.


Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY

Thought it was a great few days - some really good networking opportunities and thought provoking speeches.


Global Customer Experience & Training, DIVERSEY

I was able to take away ideas and best practices that I can use to improve our strategy and programs...

A Can’t Miss Event. Expect the Unexpected

COVID-19 Update

We continue to monitor the evolving COVID-19 situation with your best interest in mind; your safety and well-being is our top priority. After careful consideration, we have decided to shift the dates of The 16th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange from April 26 – 29 to August 16 – 19, 2020. The location will remain the same, at the Fort Lauderdale Marriott Harbor Beach Resort & Spa. If you are registered for this event, your registration will automatically roll over to these new dates.

We’re excited to announce, Webinar Week! At 11:00am EDT on Mon, April 27 through Fri, May 1, we will present a daily 30-minute virtual presentation to help you generate effortless and efficient experiences. Register and choose which sessions you’d like to participate.

Book without worry – click here for details on how you’re protected.

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