AN INTERACTIVE VIRTUAL EVENT EXPERIENCE LIKE NO OTHER
Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections in a virtual world. A high level group of participants invested in the program that show up with willingness to share and support. This is truly a VIRTUAL event experience like no other.
Nothing is certain
The global pandemic challenged us to adapt to the unpredictable. You will need to develop and implement a strategy to respond to the kind of uncertainty that will be our reality for the foreseeable future.
Customer experience is an opportunity
It’s on your CEO’s radar, and so are you. Understanding the new needs and expectations of your brand’s experience is vital to deepening relationships, loyalty, and retention.
Your workforce is critical to your success
Automation will deliver efficiency and effectiveness. Empowered agents will deliver empathy. Caring for the well-being of your agents and nurturing their development in what will become a hybrid of on-premise and an at-home workforce is a much bigger part of the conversation than ever before.
Digital has accelerated
Investments and resources for digital acceleration are now on the front burner. You must re-examine and reset your digital engagement strategy and ensure this journey towards digital maturity delivers value to both the customer and the organization.
Proof points are necessary
Quantitative and anecdotal data is key to achieving leadership buy-in to your forward plans. You need the solutions, case examples and proven applications to support your strategic case.
Best practices and lessons learned are critical
Need we say more? You may be hampered by your four walls, but we will take you beyond them! Customer Contact VIRTUAL will connect you with a vetted group of high caliber participants for very interactive, candid conversations about what is working, and what is not as we move into a new way of doing business.
You need to connect, support, and inspire
You’ll Collaborate With:
The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.
Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:
- Contact Centers
- Customer Experience
- Customer Satisfaction and Loyalty
- Customer Analytics
- Customer Care
- Customer Service
- Customer Support
- Customer Strategy
- Quality Assurance
Snapshot of Who’s Participating
Our Participants Say It Best
Frost & Sullivan does an amazing job of looking for relevant, timely topics for keynote speakers and breakout discussions.
Teddi Burress, Director, Customer Experience, Nationwide
Good content and really fun interactive sessions and games.
Debbie Elchlepp, Director, Contact Center Operations, Twinstar Credit Union
The Executive MindXchange created a learning environment where colleagues felt empowered to collaborate and to help each other.
Chris Keenan, Senior Director & Head of Medical Customer Engagement, Bristol-Myers Squibb
The entire speaker roster were rock stars in their respective fields.
Vinod Varma, Senior Vice President, Service Excellence, Oak Street Health
The event was well rounded!
Kelly Easter, AVP, Contact Center Design & Optimization, Safelite
Material is relevant; speakers are knowledgeable; networking is great; lots of relevant ideas. Sparked my team!
Amar Sidhu, Senior Vice President, Country Head, ADP Philippines
When it comes to what is happening now in services and what I need to learn for the future, Frost & Sullivan is the place to be. I not only get to learn from peers like me, I get to be inspired by thinkers and visionaries that are dreaming about what the future can bring me and then making it happen. Frost is a must stop by every year for me. I am grateful for the knowledge and kinship I enjoy, whether virtual or in person, it rocks!
Jonathan Shroyer, Chief Executive Officer and Founder, Officium Labs
Customer Engagement Leadership Council Member