AN INTERACTIVE VIRTUAL EVENT EXPERIENCE LIKE NO OTHER

Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections in a virtual world. A high level group of participants invested in the program that show up with willingness to share and support. This is truly a VIRTUAL event experience like no other.

Why Participate

Nothing is certain

The global pandemic challenged us to adapt to the unpredictable. You will need to develop and implement a strategy to respond to the kind of uncertainty that will be our reality for the foreseeable future.

Customer experience is an opportunity

It’s on your CEO’s radar, and so are you. Understanding the new needs and expectations of your brand’s experience is vital to deepening relationships, loyalty, and retention.

Your workforce is critical to your success

Automation will deliver efficiency and effectiveness. Empowered agents will deliver empathy. Caring for the well-being of your agents and nurturing their development in what will become a hybrid of on-premise and an at-home workforce is a much bigger part of the conversation than ever before.

Digital has accelerated

Investments and resources for digital acceleration are now on the front burner. You must re-examine and reset your digital engagement strategy and ensure this journey towards digital maturity delivers value to both the customer and the organization.

Proof points are necessary

Quantitative and anecdotal data is key to achieving leadership buy-in to your forward plans. You need the solutions, case examples and proven applications to support your strategic case.

Best practices and lessons learned are critical

Need we say more? You may be hampered by your four walls, but we will take you beyond them! Customer Contact VIRTUAL will connect you with a vetted group of high caliber participants for very interactive, candid conversations about what is working, and what is not as we move into a new way of doing business.

You need to connect, support, and inspire

Your people and your organization are looking to you for leadership. This event is designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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