INSIGHTS AND IDEAS ROUNDUP – The Great Take-Away: Implementing the Best, Brightest and Boldest Ideas from the 20th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange
Participants at each Customer Contact Executive MindXchange come away with a wealth of key learnings, but it can be a challenge to take it all in. During this Q&A session, customer contact leaders from diverse industries gathered to highlight important themes and...
Show Me the Money: Proving ROI from Your CX Initiatives
You know the drill. Someone in leadership leans in, raises an eyebrow, and hits you with the classic: “What’s the ROI of this?” And if you’re in CX, that question can feel like trying to explain why your dog needs a $200 grooming bill—you know it’s worth it, but it’s...
Unlocking Growth with AI-Powered Customer Experience
Leveraging 2024’s CX Innovations to Create a Winning Strategy for 2025 Introduction In a rapidly evolving digital landscape, AI-powered customer experience (CX) solutions are becoming indispensable as companies seek to strengthen customer loyalty, streamline support,...
Redefining Luxury in the Modern Contact Center Environment
In today’s competitive market, the concept of luxury extends beyond premium products and exclusive services. It encompasses exceptional customer experiences, especially within contact centers. As customer expectations evolve, defining luxury in a contact center...