By Melinda Ellsworth | May 6, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Essential Takeaways from a Presentation by Melinda Ellsworth, Senior Director, Customer Experience, Watkins Wellness Introduction Customer experience change leader Melinda Ellsworth recently led a Virtual Case History for Frost & Sullivan’s Customer Engagement...
By Alpa Shah | May 6, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
2025’s Customer Contact East: A Frost & Sullivan Executive MindXchange provided valuable insights into navigating the evolving customer experience (CX) landscape. This year’s key takeaways emphasize the importance of returning to basics to preserve a company’s...
By By Michael Wireko | Apr 10, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Presentation by Michael Wireko Vice President, Customer Care Grubhub
By Mark Levy | Apr 10, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Every day, AI gets a little better at stuff we used to think only humans could do. It analyzes customer feedback, predicts behavior, and personalizes experiences—all faster and more accurately than we ever could. The things that used to make CX pros stand out—like...
By Stacy Sherman | Apr 10, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
The Hidden Cost of Your Hiring Process: Your Customers You’ve invested millions in customer experience (CX). Fancy software. Slick interfaces. Training programs that would make Disney proud. But what if your hiring process is quietly undermining all that hard work?...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Mar 19, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Members of Frost & Sullivan’s Customer Engagement Leadership Council recently participated in a group discussion designed to generate ideas and problem-solve about shared challenges implementing and integrating AI in the enterprise. Read on for key details and...
