By Cippy Seidler, Director, Consumer Care Center, Banner Health | Feb 12, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Moderator Cippy Seidler, Director, Consumer Care Center, Banner Health Panelists Heather Arthur, Vice President, Canada Contact Centres, Scotiabank Jeff Grant, Senior Technology Consultant, Enterprise Contact Center, Southwest Airlines Andy Lisk, Vice President,...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Jan 15, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Participants at each Customer Contact Executive MindXchange come away with a wealth of key learnings, but it can be a challenge to take it all in. During this Q&A session, customer contact leaders from diverse industries gathered to highlight important themes and...
By Mark Levy | Jan 15, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
You know the drill. Someone in leadership leans in, raises an eyebrow, and hits you with the classic: “What’s the ROI of this?” And if you’re in CX, that question can feel like trying to explain why your dog needs a $200 grooming bill—you know it’s worth it, but it’s...
By Alpa Shah, Global Vice President of Customer Experience, Frost & Sullivan | Dec 11, 2024 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Leveraging 2024’s CX Innovations to Create a Winning Strategy for 2025 Introduction In a rapidly evolving digital landscape, AI-powered customer experience (CX) solutions are becoming indispensable as companies seek to strengthen customer loyalty, streamline support,...
By By Chad Anderson, Vendor Manager of Customer Care Operations, Mercedes-Benz USA | Dec 10, 2024 | CC, CC Awards, CCE, CCS, CCW, CX Blog
In today’s competitive market, the concept of luxury extends beyond premium products and exclusive services. It encompasses exceptional customer experiences, especially within contact centers. As customer expectations evolve, defining luxury in a contact center...
