AI and the Content Creator: Evolution, not Extinction
Content creators often approach AI with concern. Will the new technology put us out of a job? Is the pursuit of greatness in customer experiences dead? Can AI really match the quality of human-created content? These same questions have emerged frequently as we’ve...
Headliners, Highlights and How-To’s from the 21st Annual Customer Contact East: A Frost & Sullivan Executive MindXchange
Participants at the 21st Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in Fort Lauderdale benefited from a wealth of industry insights and growth strategies shared in panel discussions, Executive Insight sessions, roundtables and more....
KEYNOTE VIDEO – Technology Enablement for Personalized and Predictive Services
Presentation by Anindya Sundar Das Senior Director, Head of Global Service Design Uber
Still Measuring Customer Satisfaction? That Might Be the Problem
Imagine: You go out to dinner. The table’s clean. The food arrives on time. The service is polite. Nothing goes wrong. Later, someone asks, “How was it?” You pause. “It was fine.” That one word—fine—reveals everything. You probably wouldn’t return because ‘fine‘ is...