Essential Take-Aways from the 17th Annual Customer Contact Center West: A Frost & Sullivan Executive
MindXchange
Introduction The 17th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach was a meeting of innovative, enthusiastic, collaborative, and analytical minds. The event consisted of inspiring keynotes, breakout sessions, a Family...
Unleashing the Full Potential of CX Technologies
10 Ways Contact-Center-as-a-Service (CCaaS) Solutions are Creating a Competitive Advantage
Providing the best customer experience is an excellent way to build customer loyalty – and boost ROI and profitability. Here are 10 ways that strategic Contact-Center-as-a-Service (CCaaS) solutions are helping contact centers gain a competitive advantage. 1. Agent...
How to Architect and Design a Comprehensive
CX Strategy and Framework
Firstly, to establish context, let’s start by defining customer experience (CX) as the ability to understand our customer’s situations, perceptions and expectations of their relationship with our brands across all touchpoints and channels of the customer journey. This...
